Key Worker - LGBTI Diversity Portfolio

VincentCare Victoria

Vacancy closed!

Unfortunately this vacancy is no longer open. Please contact a member of staff if you require assistance.

North Melbourne
Start Date
Closing Date

Charity, NFP, Fundraising

Community Services & Development

rom $65,300 p/a to $77,500 p/a dependant on experience.
Vacancy Type
Work type

Key Worker – LGBTI Diversity Portfolio

(Inner Melbourne, Permanent Full Time starting in April 2019)

Enjoy the benefits of working with a growing organisation offering career development, flexibility and an attractive annual salary package (including leave loading and superannuation).  

The Role:

VincentCare Victoria is seeking an appropriately-qualified person to take on the position of Key Worker – LGBTI Diversity Portfolio who has experience and qualifications to work from a client centred approach with homeless, and/or marginalized single adults to provide a case management response. This position also has a specialist portfolio focus on LGBTI clients and the community and is subsequently seeking a person with experience in case managing LGBTI people who are experiencing homelessness and presenting with multiple needs.

The case management program comprised of Key Workers, aims to assist people in securing and maintaining affordable housing by addressing identified unmet needs via a case management framework. The Key Worker – LGBTI Diversity Portfolio will be supporting clients through crisis, recovery and growth by means of supporting and referring clients with diverse support needs: mental health, substance misuse, social marginalization, legal, family violence, intellectual and/or physical disability. The Key Worker will aim to work from a collaborative, integrated and client centred approach with clients, and use ongoing assessment, case planning and review, and referral.

The Key Worker – LGBTI Diversity Portfolio is based within a multi-faceted team based at the new Ozanam House redevelopment featuring a Homelessness Recovery Centre, crisis, short-term and long-term accommodation units. The role has a primary focus on supporting LGBTI clients in the community via an outreach function, however there may be some work with people from the Ozanam House accommodation units. Another primary focus of this role will be identifying potential partnerships and referral sources with LGBTI aligned services to improve outcomes for LGBTI-identifying clients, and provide secondary consults and capacity building to staff.  

VincentCare Victoria:

VincentCare Victoria is an award winning organisation established to provide a range of accommodation and support services to people that are facing disadvantage throughout metropolitan and regional Victoria.

Our aspiration is to be the leader in providing care, hope and advocacy for those facing disadvantage. Our purpose is to create opportunities and lasting change for the most marginalised. VincentCare is well equipped to provide a continuum of services that effectively meet the needs of people experiencing or at risk of homelessness.  

Inner Melbourne Community Hub provides a range of accommodation and support services, including crisis accommodation, drug and alcohol case management, and adult outreach. 

Working with VincentCare:

A key strategic priority is attracting and retaining skilled and committed employees aligned to our values. VincentCare has over three hundred dedicated, talented and enthusiastic staff working across a range of programs and services and offers a number of benefits including:

  • Career Development opportunities
  • Employee Assistance Program
  • Salary Packaging
  • Choice of Superannuation fund
  • Family friendly and flexibility
  • Study leave
  • The Ozanam Scholar Bursary 

Diversity and Inclusion

We are committed to the principles of social justice and aim to ensure every individual is treated with dignity and respect regardless of their cultural background, ability, ethnicity, gender identity, sexual orientation or religion.   

Selection Criteria:

  • A relevant tertiary qualification (For example Bachelor Degree) (required).

  • Demonstrated understanding of the range of needs and issues affecting people who are homeless or at risk of homelessness, including those who identify as LGBTI, and the homelessness sector.

  • Experience in case managing LGBTI people who are experiencing homelessness and presenting with multiple needs, including alcohol and other drugs, mental and/or physical illness, psychosocial, behavioural issues.

  • Experience in case management practice and navigating service systems with and for clients.

  • Experience in liaising with other community service organisations for the development of on-going relationships and referral protocols beneficial to client support.

  • Demonstrated commitment to social justice, which drives persistence and an unconditional positive regard.

  • An empowering approach, demonstrating flexibility and initiative, in working with homeless individuals.

  • A connection with and/or be a member of the LGBTI community (preferred).

  • Can demonstrate highly developed verbal and written communication skills.

  • Evidenced administrative accuracy and detail, including timely data entry.

  • A current Victorian Drivers Licence is required. 

How to apply:

Applicants must submit their CV together with a detailed response to each of the key selection criteria in the position description which is available at

Please submit your application through our website at

Phone enquiries may be made to Danielle Harley, Manager of Coordination and Support Services on 0437 864 306

Applications close: Friday, 22 March 2019

VincentCare welcomes applications from people from diverse cultural & linguistic backgrounds including people who identify as Lesbian, Gay, Bisexual, Trans, Intersex, Aboriginal and/ or Torres Strait Islander.

All appointments within VincentCare Victoria are subject to satisfactory completion of a police check and character/performance reference checks.  Police checks will be undertaken for the selected candidate prior to any job offer being confirmed. Police checks are also undertaken on a periodic basis during the period of employment.

All appointments are subject to disclosure of any relevant employment history of formal disciplinary action for improper or unprofessional conduct taken by current or previous employers or any other integrity body within or outside Australia.

The incumbent for this position must have and maintain a current Victorian Working with Children Check or equivalent.

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