About The Role
All delivery and targets met contributing to change, quality and capability to enhance the FCTM HRC proposition
Identification of impacts to processes, procedures, data when changes are implemented or for continuous improvement activities
Ensure all supported businesses are kept informed of their portfolio of high risk customers
Role Location: Melbourne CBD
Role Type: 10 to 12 month fixed-term contract
The Financial Crime Threat Management (FCTM) team is responsible for the detection and investigation of financial crime and the ongoing management of higher risk customers. This can include but is not limited to: detecting, investigating and reporting suspicious matters; conducting enhanced customer due diligence, assessing high risk customers and employing retention and exit strategies; managing Sanctions risks; and assurance and governance of FCTM processes and quality.
As a FCTM Investigation Manager, your duties will include although are not limited to: liaising with customers, branch and other frontline staff to gather critical and complex information and assessing the risk of retaining the customer or taking action to off-board; ensuring key information about the customer is appropriately held in agreed systems and formats for ongoing reviews; building and maintaining excellent knowledge of ANZ systems and the policies relating to high risk customers; displaying sound judgment in making assessments around customer risk ratings, balanced with ANZs risk appetite, AML & CTF policies and AML & CTF legislation; actively contributing to initiatives and projects to improve customer/banker experience, risk performance, team efficiency and continuous improvements; ability to work both autonomously and make impartial decisions, and work positively in a team environment; and performing Quality Control as part of this role once proficient. About You
To grow and be successful in this role, you will ideally bring the following:
Excellent verbal and written communication skills; ability to disseminate complex information in simple English
Strong problem solving, analytical and decision making ability able to make sound decisions under pressure
Able to manage priorities and conflicting issues in a professional manner, be proactive and use initiative
Able to build strong, open and collaborative working relationships
Able to use initiative. Be proactive by taking action and being persistent in addressing issues
Frontline banking experience an advantage to understand how best to leverage these areas to support management of HRCs
Proficient in Microsoft Office Programs; Involved with Projects initiatives and drive continuous improvement
At ANZ, everything we do boils down to why our purpose to shape a world where people and communities thrive. We're just as focused on seeing our people thrive as well as our customers. We'll give you every opportunity to develop your career.
We are responding faster to changing customer requirements, focusing on the things that matter the most, energising our people, eliminating waste and reducing bureaucracy.
A happy workplace is a thriving one. So in order to attract and keep the best talent, and say thanks for the hard work, we make sure all our employees are rewarded.
ANZ recognises the value of an inclusive and diverse work environment. We take pride in the diversity of our people and encourage applications from diverse candidates. Our recruitment decisions are based on the key inherent needs and requirements of each role, and candidates are selected based on their unique strengths and characteristics. We work flexibly at ANZ. Talk to us and let us know how this role can be flexible for you.
To find out more about working at ANZ or to view other opportunities visit www.anz.com/careers.
You may apply for this role by visiting ANZ Careers and search for reference number AUS096488