Future Students Officer

About the job
We have great fixed term opportunity to join or as our new Future Students Officer. In this role you will be responsible for representing Swinburne’s brand in handling prospective student enquiries with undertaking targeted, recruitment and conversion activities.

You will be a subject matter expert across Swinburne programs, handling a variety of student enquiries and work as part of an agile team. The role requires the ability to respond quickly in delivering course advice, application, offer and acceptance process assistance across both domestic and international cohorts.

In this varied role, you will also have the opportunity to participate in various recruitment events, delivering one to one course advice to enable conversion to enrolment.

Skills and experience
To be successful in this role you will need to demonstrate the following:
• Completion of a degree without subsequent relevant work experience; or completion of an associate diploma and substantial subsequent relevant work experience; or an equivalent combination of relevant experience and/or education/training
• Demonstrated experience in delivering high level customer service in a fast paced environment
• Excellent interpersonal communication, teamwork and negotiation skills

A full list of the selection criteria is available within the position description

Further information, contacts and support
To start an application click on 'begin' at the bottom of this page and submit a resume, cover letter and response to the Key Selection Criteria, as listed in the Position Description below.
For further information about the position, please contact Cynthia Tam (Domestic and Direct Recruitment Team Leader via email on ctam@swin.edu.au

If you are experiencing technical difficulties with your application, please contact the Recruitment team on staffrecruitment@swin.edu.au

Should you require further support for an interview due to special needs or consideration, please contact our Diversity Consultant, Dr. Walter Robles, on inclusion@swin.edu.au. For support or queries related to Aboriginal and Torres Strait Islander employment, please contact DeadlyCareers@swin.edu.au.

Applications close at 5pm, Wednesday 1st May 2019

For further details on How to Apply, including Hints & Tips, please refer to our Frequently Asked Questions section.