Business Improvement Specialist

About the job
We have a great opportunity for a Business Improvement Specialist to join Swinburne and work closely with key business partner groups, particularly within our Students portfolio.

In this dynamic and varied role, you will be a champion for initiating and driving change as well as continuous improvement within the organisation, with a strong focus on developing staff capability and operations.

This position provides a key liaison point between the Students Portfolio and all Academic Units in the facilitation and fulfilment of service obligations.

You will work in close collaboration with a number of stakeholders including Education and Quality Services, the PAVE Executive, IT and broadly across the Students portfolio to interpret Government legislation, provide authoritative advice and to develop, implement and review administrative policies and procedures to ensure compliance.

If you have experience within the university sector or looking for an opportunity to join then we would love to hear from you.


About you
To be successful in the role, you will have:
• Demonstrated experience in the management of client service functions, including a demonstrated ability to develop and deliver high quality services to a range of stakeholders.
• Demonstrated ability to effectively manage projects, develop and implement quality assurance and contribute to strategic planning.
• A demonstrated ability to investigate and make informed decisions regarding complex issues.
• Strong organisation skills, attention to detail, analysis and improvement.
• Extensive experience in mapping processes, redesign and workshop facilitation.

A full list of the selection criteria is available within the position description

Benefits
Some of our excellent benefits include:
• Onsite health services
• Private health insurance discounts
• Flexible working arrangements
• Salary package your car parking, superannuation and vehicle lease plans. It can help you get the most value from what you earn.


Further information and how to apply
The diverse culture within Swinburne is a source of strength. We are proud to be recognised by the Workplace Gender Equality Agency as an Employer of Choice for Gender Equality 2018 and of key initiatives such as our Pride@Swinburne Strategic Action Plan and our Reconciliation Action Plan which are integral components of our 2025 vision to be world class university creating social and economic impact through science, technology and innovation. Swinburne has also received the Victorian “High Commendation” Multicultural Excellence Award (Business Category).

To view the position description or to start an application click on 'apply' at the bottom of this page and submit a resume, cover letter and response to the Key Selection Criteria, as listed in the Position Description.
For further information about the position, please contact Nikolina Kilibarda (Associate Director, Business Partnerships) via email on nkilibarda@swin.edu.au

If you are experiencing technical difficulties with your application, please contact the Recruitment team on staffrecruitment@swin.edu.au

Should you require further support for an interview due to special needs or consideration, please contact our Diversity Consultant, Dr. Walter Robles, on inclusion@swin.edu.au. For support or queries related to Aboriginal and Torres Strait Islander employment, please contact DeadlyCareers@swin.edu.au.


Applications close at 5pm, Monday 27th May 2019.