Course Advice Coordinator x 2

About the job
The Course Advice Coordinator position reports to the Deputy Director, Enrolment Services, and is responsible for the delivery of enrolment-related services at a very high standard to Higher Education coursework students and colleagues across the University.

These services are generally time-critical, and significant in size and importance to students which include the management of advanced standing applications to students’ study plans, course completion and assisting students with amendments to their enrolment throughout their studies.

This role is integral as an escalation point for stakeholders and the Course Advice team to ensure that students complete their studies within the requirements of their course rules and to liaise with senior colleagues for resolution of any complex enrolment matters affecting a student’s progress to completion.

You will also have an eye when it comes to identifing areas for process and policy improvement is responsible for putting in place support services as required to assist students to complete their enrolment relevant to the ever-changing needs of the student population.

In this varied role, you will be required to work flexibly across the team to support operational needs and to facilitate staff development opportunities.

About you
To be successful in the role, you will have:
• Significant experience in the coordination of student / client service functions and demonstrated ability to deliver high quality services to a range of stakeholders.
• Excellent organisational and time management skills and the ability to establish and communicate clear priorities from competing demands.
• Demonstrated commitment to excellence in the provision of service, quality and the promotion of a culture of continuous improvement.

A full list of the selection criteria is available within the position description

Benefits
Some of our excellent benefits include:
• Onsite health services
• Private health insurance discounts
• Flexible working arrangements
• Salary package your car parking, superannuation and vehicle lease plans. It can help you get the most value from what you earn.

Further information and how to apply
The diverse culture within Swinburne is a source of strength. We are proud to be recognised by the Workplace Gender Equality Agency as an Employer of Choice for Gender Equality 2018 and of key initiatives such as our Pride@Swinburne Strategic Action Plan and our Reconciliation Action Plan which are integral components of our 2025 vision to be world class university creating social and economic impact through science, technology and innovation. Swinburne has also received the Victorian “High Commendation” Multicultural Excellence Award (Business Category).
To view the position description or to start an application click on 'apply' at the bottom of this page and submit a resume, cover letter and response to the Key Selection Criteria, as listed in the Position Description.

For further information about the position, please contact Goran Gambiroza (Deputy Director, Enrolment Services, Student Administration and Library Services) on ggambiroza@swin.edu.au.

If you are experiencing technical difficulties with your application, please contact the Recruitment team on staffrecruitment@swin.edu.au

Should you require further support for an interview due to special needs or consideration, please contact our Diversity Consultant, Dr. Walter Robles, on inclusion@swin.edu.au. For support or queries related to Aboriginal and Torres Strait Islander employment, please contact DeadlyCareers@swin.edu.au.


Applications close at 5pm, Friday 24th May 2019