Support Desk Operator

About the job
An exciting opportunity has arisen within Swinburne IT for two enthusiastic IT professionals to join a high performing Service Desk team as a Service Desk Operator. In this role you will operate a face-to-face and telephone support desk, assisting students and staff with technology issues. General familiarity with a broad range of technology is required, along with sound trouble-shooting skills. The role will support the Service Desk Manager in identifying opportunities to continuously improve IT service delivery, working collaboratively with IT support teams to optimize efficiency of incident resolution and problem management.

About Swinburne
Swinburne is a progressive university that aims to increase Australia’s capacity in science, technology and innovation as the drivers of modern, internationalised economies and workplaces. Our university is focused on high-impact global research, high-quality teaching and active engagement with both industry and the community.

About the department
As a thought leader within the University, Swinburne IT identifies opportunities for information technology to simplify, automate and transform the way Swinburne works. Swinburne IT delivers real value to the University by maximising its return on investments in technology.

The Infrastructure Services and Operations function focuses on the delivery of day to day support and service to staff and students. The team works collaboratively across the IT function, partnering with other teams in the provision of a high quality, responsive and seamless service, and works to continuously improve services.

About you
To be successful in the role, you will have:

• A degree level qualification in information technology, information systems, or equivalent; or an equivalent combination of relevant experience and/or education/training
• Excellent oral and written communication skills, and present information to technical and non-technical stakeholders
• Excellent stakeholder relationship management skills, including the ability to interact, influence, and manage expectations

A full list of the selection criteria is available within the position description

Benefits

• Participate in regular staff and management development programs
• Discounted annual Myki cards are available to Swinburne staff
• Salary package your car parking, superannuation and vehicle lease plans. It can help you get the most value from what you earn.

Discover more discounts when you start at Swinburne. Receive movie tickets and staff membership options at the Swinburne bookshop. There's news subscriptions and computer and software discounts on offer.

Further information and how to apply
The diverse culture within Swinburne is a source of strength. We are proud to be recognised by the Workplace Gender Equality Agency as an Employer of Choice for Gender Equality 2018 and of key initiatives such as our Pride@Swinburne Strategic Action Plan and our Reconciliation Action Plan which are integral components of our 2025 vision to be world class university creating social and economic impact through science, technology and innovation. Swinburne has also received the Victorian “High Commendation” Multicultural Excellence Award (Business Category).

To view the position description or to start an application click on 'apply' at the bottom of this page and submit a resume, cover letter and response to the Key Selection Criteria, as listed in the Position Description.

For further information about the position, please contact Michelle Koci (Service Desk Manager) on 03 9214 4760.

If you are experiencing technical difficulties with your application, please contact the Recruitment team on staffrecruitment@swin.edu.au

Should you require further support for an interview due to special needs or consideration, please contact our Diversity Consultant, Dr. Walter Robles, on inclusion@swin.edu.au. For support or queries related to Aboriginal and Torres Strait Islander employment, please contact DeadlyCareers@swin.edu.au.

Applications close at 5pm, Wednesday 18 September 2019