Product Manager "Journey Expert"

ANZ

Location
Melbourne
Reference #
AUS108047
Closing Date
20-01-2020
Sector(s)

Banking & Financial Services

Vacancy Type
Permanent
Work type
Full-Time

Product Manager – Deposits & Wealth

 
Product Manager – ANZ Deposits
Full time Permanent
Melbourne based
 

The purpose of the Deposits & Wealth business is to provide products that are simple, easy to use and enable our customers to bank with confidence. Through the design, manufacture and management of a simple range of savings and transaction products to bring the customer proposition to life for our Retail and Business customers

 

As a Product Manager (known internally as a Journey Expert), in our deposits Run & Improve squad your mission is to do things right the first time, execute well managed activities, improve our products and related processes and optimise existing end-to-end customer journeys so that our customers can bank with confidence.

 

You will bring your well-developed skills to support a wide range work activities such as customer needs discovery, product management, business analysis, solution design, communication, change and delivery management.

 

You will use these skills and will collaborate with a wide range of stakeholders across the product value chain to ensure that business and customer impacts have been considered, our products are well managed and meet our commitments to our bankers and customers and any events and issues are adequately managed

 
Who are you?
  • A team player – You know we only win if we all win. You recognise and value the different perspectives and skills your colleagues bring. It is not about being a hero but jumping in and contributing to the successful delivery of the team’s mission

  • The customer’s biggest fan – You demonstrate a thirst for better understanding the customer and define the problem and develop solutions through their eyes

  • A collaboration champion - You work closely with your colleagues to ensure alignment and champion the sharing of learning across teams

  • Comfortable being uncomfortable – You are comfortable with uncertainty and have the ability to effectively manage yourself through ambiguity and change

  • Continuous improvement junkie – You constructively challenge the status quo, look for better ways to do things and passionately advocate continuous improvement

  • Committed to your own and others’ growth – You strive to stretch and grow yourself and others by identifying your own development areas, seeking feedback and providing feedback to others to help them learn and grow everyday

  • A problem solver – You are energised by tackling complex problems and use critical thinking, your network, skills, knowledge, and available data to drive better outcomes for our customers and the bank

  • Risk savvy – You build sustainable solutions that protect customers, stakeholders and the community.

 

What you bring to the Deposits & Wealth business?

  • Existing functional experience or expertise in financial services product management and/or product related change and implementation.

  • 3+ years in financial services product management.

  • An intense passion and curiosity for customers, their needs and wants, putting them at the centre of everything you do.

  • Ability to explore customer needs in a data-driven way, develop and implement innovative solutions, test the outcomes, and iterate

  • Strong interest in and affinity for deposits and/or transactional banking products.

  • A desire to optimise customer journeys and experiences

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