Application Analyst

About the Job
We have a great opportunity for an enthusiastic IT professional to join our Application Services team as an Application Analyst. In this role you will work with the team to provide seamless integration across our systems to optimise operational efficiency for University staff and provide an excellent student experience.

As a confident and effective communicator, you will be required to establish strong partnerships with stakeholders and colleagues to develop and implement significant improvements for Corporate Systems by analysing and defining business requirements, supporting user testing and business process reengineering.

The aim of the Application Services team is to keep Swinburne's IT Applications highly available & functional. We do this by utilising Service Management principles and the ITIL framework across the areas of:

• Incident Management - restoring service quickly when there is a disruption
• Problem Management - preventing incidents from repeating
• Change Management - applying changes safely and avoiding service disruptions
• Service Request Fulfilment - enabling staff and students with system access and information
• Environment Management - maintaining availability of production and non-production systems

This role is required to transition and support existing/new application services across the University.

About Swinburne University of Technology
Swinburne is a multi-sector university of science, technology and innovation with more than 54,000 students and 5,000 staff globally. We offer postgraduate, undergraduate, vocational education and online education to provide students with a variety of work-relevant pathways. Our mission is to be a world-class university, creating economic and social impact through science, technology and innovation. We aim to deliver future-ready learners, research with impact and innovative enterprise.

Be a key player in helping Swinburne achieve its vision and deliver our 2025 Strategic Plan. Through IT, Finance and our Facilities & Services Group, the Swinburne Operations team aligns with the university’s three strategic pillars – Future Ready Learners, Research with Impact and Innovative Enterprise.

About you
To be successful in the role, you will have:

• Relevant qualifications and extensive relevant experience; or an equivalent combination of relevant experience and/or education/training.
• Demonstrated experience in software incident management and problem management including investigation, resolution and communication.
• Experience with Linux and Java
• Experience with Oracle/SQL databases
• Automation mindset with proven scripting capability.
• Experience with PHP coding/development. Knowledge of PHP frameworks
• Understanding of middleware and integration technology.

A full list of selection criteria is available within the position description.

Benefits

• Flexible working arrangements
• Participate in regular staff and management development programs
• Private health insurance discounts
• Salary package your car parking, superannuation and vehicle lease plans.

To find out more about the extensive range of benefits offered to Swinburne employees please visit Employee Benefits

How to apply and further information
Please submit your application by clicking on the ‘Apply’ link, and submit a resume, cover letter and a response to the Key Selection Criteria, as listed in the position description.

Should you require further support for an interview due to special needs or consideration, please contact our Diversity Consultant, Dr Walter Robles, on inclusion@swin.edu.au. For support or queries related to Aboriginal and Torres Strait Islander employment, please contact DeadlyCareers@swin.edu.au
If you are experiencing technical difficulties with your application, please contact the Recruitment team on staffrecruitment@swin.edu.au

Agency enquiries will not be accepted for this position.

Swinburne is a large and culturally diverse organisation. We are proud to be recognised by the Workplace Gender Equality Agency as an Employer of Choice for women for 10 years in a row and of key initiatives such as our Pride@Swinburne Strategic Action Plan and our Reconciliation Action Plan. Equity and diversity are integral to our 2025 vision to be a world class university creating social and economic impact through science, technology and innovation.

Applications close at 5pm Friday 24 January 2020