Journey Expert - Chapter Lead


Vacancy closed!

Unfortunately this vacancy is no longer open. Please contact a member of staff if you require assistance.

Reference #
Closing Date

Banking & Financial Services

Vacancy Type
Work type

ANZ’s purpose is to shape a world where people and communities thrive and to achieve this we need great people to join our Responsible Banking Tribe. The purpose of the tribe is to provide our customers with suitable products and services and to find solutions for customers if things don’t go to plan.

As a Journey Expert in the Responsible Banking Tribe, you will be responsible for optimising existing end-to-end customer journeys and improving the customer experience by devising new, innovative solutions, services, products or propositions.


Desired skills, knowledge and experience:

Delivery Management:

  • Experienced using project management skills, solving problems and influencing, and applying your craft in new contexts and at varied levels of complexity.

  • You are someone your colleagues come to for advice. This could be to initiate, plan, execute or embed an initiative to achieve a desired outcome.

  • This means you’ll be experienced at identifying, tracking, resolving and managing dependencies

Strategy Development:
  • An understanding of why, how and when to apply strategy

  • You know how to create a purpose, define a mission and develop a plan to achieve its long term goals and objectives.

As a Chapter Lead, your role in the tribe will be to develop and lead other Journey Experts in Responsible Banking. We’re looking for someone with experience in:

  • Coaching and Guidance, so you can help people move from where they are to where they want to be and providing advice, recommendations and thought leadership based on your expertise and experience.

  • People Management across the employee lifecycle, including attracting, recruiting and on-boarding people, managing performance and development, workforce and career planning, and managing exits with respect.

  • Team Building to help foster a healthy working culture. This is really important to us at ANZ as it enables a safe and supportive team environment, where our people are inspired and motivated to grow, thrive and deliver value.

About ANZ

At ANZ, everything we do boils down to ‘why’ – our purpose – to shape a world where people and communities thrive. We're just as focused on seeing our people thrive as well as our customers. We'll give you every opportunity to develop your career.


We are responding faster to changing customer requirements, focusing on the things that matter the most, energising our people, eliminating waste and reducing bureaucracy.


A happy workplace is a thriving one. So in order to attract and keep the best talent, and say thanks for the hard work, we make sure all our employees are rewarded.


ANZ recognises the value of an inclusive and diverse work environment. We take pride in the diversity of our people and encourage applications from diverse candidates. Our recruitment decisions are based on the key inherent needs and requirements of each role, and candidates are selected based on their unique strengths and characteristics.

We work flexibly at ANZ. Talk to us and let us know how this role can be flexible for you.

To find out more about working at ANZ or to view other opportunities visit


If being part of ANZ in the role of a Journey Expert Chapter Lead sounds like it’s for you, we’d love you to apply.


You may apply for this role by visiting ANZ Careers and search for reference number AUS107927.


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