Resource Services Officer

 About us 

RMIT is a multi-sector university of technology, design and enterprise with more than 91,000 students and 11,000 staff globally. RMIT offers postgraduate, undergraduate, vocational education and online programs to provide students with a variety of work-relevant pathways. 

Our purpose is to offer life-changing experiences for our students, and to help shape the world with research, innovation, teaching and industry engagement. With strong industry connections forged over 130 years, collaboration with industry remains integral to RMIT’s leadership in education, applied and innovative research, and to the development of highly skilled, globally focused graduates. 

Culture 

Our Values inspire us, wherever we are in the world, and guide how we live and work together. 

Imagination. Agility. Courage. Passion. Impact. Inclusion. 

What unites us is our purpose and our values; they are at the heart of who we are, what we stand for, how we make decisions and connect with each other.  

Our people make everything at the University possible. We encourage new approaches to work and learning, stimulating change to drive positive impact. RMIT exists to create transformative experiences for our students, getting them ready for life and work. You will be a part of a productive and collaborative team, who values working relationships and outcomes through open and inclusive planning, continuous information sharing and transparent work practices. 

About the role/ College

As one of the largest Business Schools in the Asia Pacific region, the College of Business and Law is comprised of seven schools– six in Melbourne and one in Vietnam - delivering a broad range of programs in Business and Law, ranging from Certificates up to PHD levels. Many programs articulate between Vocational Education and Higher Education, creating pathways for further study. RMIT Business and Law programs are delivered in Melbourne, Vietnam, Singapore, Shanghai and Jakarta, as well as through Open Universities Australia (OUA) and RMIT Online. The College has an annual budget of approximately $280 million, employs over 600 staff and delivers programs to approximately 31,000 students (21,000 EFTSL).

The Resource Services Officer (RSO) is responsible for providing high level, confidential administrative support across a range of operational services supporting all College of Business and Law staff, including: facility management and maintenance; administrative support for emergency and first aid procedures; procurement and resource management; catering support, and travel booking services. In collaboration with the Resource Services and Client & Executive Services teams, the RSO will establish and maintain consistent systems for the management of resource services and facilities and is responsible for monitoring the completion of operational tasks assigned to them. The RSO is often the first point of contact for internal and external staff and College executive and senior administrative staff and is therefore expected to deliver high quality and responsive customer service.

About you 

You will have substantial experience in providing customer focused administrative support in a university environment or similar large and complex organisation. Your excellent organizational, interpersonal, problem-solving and communication skills will add to your success in this role. You pride yourself in your proven ability to liaise with a wide range of stakeholders. Furthermore, you will have demonstrated high level of computer literacy including: word processing; presentation software; CRM; email; internet and electronic document management applications.  

Note: Appointment to this position is subject to passing a Working with Children check. 

Bring your whole self to work 

We are better for our diversity. When we listen to those who are different to us, or challenge us, we grow stronger together. When we feel like we belong, we can achieve so much more. We respect each other, embrace our differences and build a sense of belonging in our team and beyond.  

We’re proud to share with you some of our wins: 

• RMIT University is an Athena SWAN member with Bronze Award accreditation and the College of Science, Engineering and Health is central to driving improvements in gender equality, diversity and inclusion, particularly in the Science, Technology, Engineering, Mathematics and Medicine (STEMM) disciplines. 
• We placed 11th in the 2019 Talent Board APAC Candidate Experience Awards. 
• RMIT was placed?10th in the 2019 Randstad Employer Brand Research Awards, up five spots from 2018. 
• We were named as an?Employer of Choice for Gender Equality?by the Workplace Gender Equality Agency in 2019.? 
• We achieved?Gold Employer status for LGBTIQ?inclusion in the Australian Workplace Equality Index (AWEI) in 2018 and now in 2019. 
• We were recognised as a?top five employer in 2018 for workplace accessibility?with the Australian Network on Disability. 
• The launch of our second?Reconciliation Plan, Dhumbah Goorowa– a “commitment to share” - an important step in our reconciliation journey.? 

To apply, please submit your resume and cover letter outlining your interest for this role. 

 PD HEW 5 Resource Services Officer.pdf

We are also happy to make adjustments to the recruitment process for your accessibility requirements. Please email TalentSupport@rmit.edu.au with your request(s).  

Applications close 5th of February 2020.

RMIT is an equal opportunity employer committed to being a child safe organisation. We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander communi