Customer Service Officer x 2

About us
RMIT is a multi-sector university of technology, design and enterprise with more than 91,000 students and 11,000 staff globally. RMIT offers postgraduate, undergraduate, vocational education and online programs to provide students with a variety of work-relevant pathways.

Our purpose is to offer life-changing experiences for our students, and to help shape the world with research, innovation, teaching and industry engagement. With strong industry connections forged over 130 years, collaboration with industry remains integral to RMIT’s leadership in education, applied and innovative research, and to the development of highly skilled, globally-focused graduates.

Culture
Our Values inspire us, wherever we are in the world, and guide how we live and work together.

Imagination. Agility. Courage. Passion. Impact. Inclusion.

What unites us is our purpose and our values; they are at the heart of who we are, what we stand for, how we make decisions and connect with each other.

Our people make everything at the University possible. We encourage new approaches to work and learning, stimulating change to drive positive impact. RMIT exists to create transformative experiences for our students, getting them ready for life and work. You will be a part of a productive and collaborative team, who values working relationships and outcomes through open and inclusive planning, continuous information sharing and transparent work practices.

When you join our team, you'll be able to access a range of benefits. From travel to fitness, there's something for everyone.

About the role and college / portfolio
The College comprises four Schools delivering a broad range of programs in science, engineering, health and technology at apprenticeship, certificate, bachelor, masters and PhD levels. Many programs articulate between vocational and higher education, creating pathways for further study. There is a vibrant research community attracting funding from a range of government and industry sources. The College has an annual income of approximately $425 million and employs over 1,000 staff providing on and offshore programs to approximately 20,000 students.

About you
In the role of Customer Service Officer, you will play a critical role delivering the highest quality of customer service and support. Each day will be different. You will relish working across different service channels, such as web chat and email, and rising to the challenge of providing consistently excellent customer service in a high demand environment.

Work collaboratively as flexible team member, participating in continuous improvement aligning RMIT practice and protocol, remaining agile and effortlessly building and nurturing collaborative partnerships across the university.

Bring your whole self to work
We are better for our diversity. When we listen to those who are different to us, or challenge us, we grow stronger together. When we feel like we belong, we can achieve so much more. We respect each other, embrace our differences and build a sense of belonging in our team and beyond. We’re proud to share with you some of our wins:

• RMIT University is an Athena SWAN member with Bronze Award accreditation and the College of Science, Engineering and Health is central to driving improvements in gender equality, diversity and inclusion, particularly in the Science, Technology, Engineering, Mathematics and Medicine (STEMM) disciplines.
• RMIT was placed 10th in the 2019 Randstad Employer Brand Research Awards, up five spots from 2018.
• We were named as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency in 2019. 
• We achieved Gold Employer status for LGBTIQ inclusion in the Australian Workplace Equality Index (AWEI) in 2018 and now in 2019.
• We were recognised as a top five employer in 2018 for workplace accessibility with the Australian Network on Disability.
• Exceeding our targets in our Reconciliation Action Plan for Bundyi Girri – an important step in our reconciliation journey.

To apply, please submit your resume and a 2 page cover letter telling us about:

• Why you are the best fit for this role?
• What excellent customer service means to you?

 PD - Customer Service Officer - Full time.pdf

Applications close on Sunday 16th February at 11:55pm

RMIT is an equal opportunity employer committed to being a child safe organisation. We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community.

Trans and Gender Diverse applicants

Inclusion is at the durrung (or heart) of who we are. We aim to create an environment where staff and students who identify as trans and gender diverse feel supported to succeed and belong.

We recognise the challenges faced by the trans and gender diverse community when applying for a new role.

At RMIT, we aim to support you from the start. Our Talent Acquisition team are active members of the RMIT Ally network.

For enquires or support through the application, recruitment and onboarding process, applicants who identify as trans or gender diverse are invited to contact Mat Lewis at mat.lewis@rmit.edu.au