Credit Cards and
Personal Loan Tribe Well Managed Journey Expert
Multiple Opportunities: x3 Permanent Role and
x1 Fixed-term Contract
Location: 833 Collins Street, Docklands VIC
3008
As a member of the Well Managed Chapter, our
mission within Credit Cards and Personal Loan Tribe is to ensure our
products work seamlessly to meet customer needs and regulatory requirements
from start to finish
As a Journey Expert, you will be responsible
for:
- Developing
and implementing a robust and sustainable risk treatments to improve the
tribes risk profile
- working
with all our tribe members and our broader value chain partners to
enhance, embed and bring to life our tribes well-managed agenda
- optimising
existing end-to-end customer journeys and improve the customer experience
to ensure our product works seamlessly.
For more information about what a day in the
life of a Journey Expert looks like, check out
our
Journey Expert persona
or
watch this animation to get an insight in to
what a day in their life looks like.
Who are you?
- A
team player You know we only win if we all win. You
recognise and value the different perspectives and skills your colleagues
bring. It is not about being a hero but jumping in and contributing to the
successful delivery of the teams mission
- The
customers biggest fan You demonstrate
a thirst for better understanding the customer and define the problem and
develop solutions through their eyes
- Comfortable
being uncomfortable You are
comfortable with uncertainty and have the ability to effectively manage
yourself through ambiguity and change
- Continuous
improvement junkie You
constructively challenge the status quo, look for better ways to do things
and passionately advocate continuous improvement
- Committed
to your own and others growth You strive to
stretch and grow yourself and others by identifying your own development
areas, seeking feedback and providing feedback to others to help them
learn and grow everyday
- A
problem solver You are energised by tackling complex
problems and use critical thinking, your network, skills, knowledge, and
available data to drive better outcomes for our customers and the bank
- Risk
savvy You build sustainable solutions that
protect customers, stakeholders and the community
What you bring to the Journey Expert:
- Demonstrable
experience in one or more of the following areas:
- Operational
Risk and Compliance within the Financial Services Industry
- Product
Knowledge on Consumer Cards, Commercial Cards and Personal Loans on how
the product operate across the value chain, including the systems the
support the product
- End-to-end
Product Management
- Change
Management and Implementation
- An
intense passion and curiosity for customers, their needs and wants,
putting them at the centre of everything you do
- A
desire to optimise customer journeys and experiences
- Ability
to explore customer needs in a data-driven way, develop and implement
innovative solutions, test the outcomes, and iterate
