About the Job
As our Process Integrity Officer you will administer and facilitate Swinburne’s complaints, reviews, appeals, and misconduct (CRAM) functions. Sitting within a small professional team you will process complaints and submissions, and triage cases as appropriate, liaising with both internal stakeholders and students. You’ll also assist with training and staff support to enhance and embed the CRAM framework within our student oriented culture.
About you
To be successful in the role, you will have:
- Relevant qualifications and relevant experience; or an equivalent combination of relevant experience and/or education/training
- Demonstrated ability to interpret procedures and work instructions and relate them to the relevant tasks
- Demonstrated organisational and time management skills including the ability to plan ahead, ability to work under pressure, prioritise multiple tasks and display thoroughness, sound judgment and attention to detail, with the ability to follow tasks through to completion
A full list of selection criteria is available within the position description.
Benefits
- Flexible working arrangements
- Participate in regular staff and management development programs
- Private health insurance discounts
- Discounted annual Myki cards are available to Swinburne staff
- Salary package your car parking, superannuation and vehicle lease plans.
To find out more about the extensive range of benefits offered to Swinburne employees please visit
Employee BenefitsHow to apply and further information
Please submit your application by clicking on the ‘Apply’ link, and submit a resume, cover letter and a response to the Key Selection Criteria, as listed in the position description. For further enquires please contact Helen Smit, Process Integrity Manager on 9214 4554.
Should you require further support for an interview due to special needs or consideration, please contact our Diversity Consultant, Dr Walter Robles, on inclusion@swin.edu.au. For support or queries related to Aboriginal and Torres Strait Islander employment, please contact DeadlyCareers@swin.edu.au
If you are experiencing technical difficulties with your application, please contact the Recruitment team on staffrecruitment@swin.edu.au
Swinburne is a large and culturally diverse organisation. We are proud to be recognised by the Workplace Gender Equality Agency as an Employer of Choice for women for 10 years in a row and of key initiatives such as our Pride@Swinburne Strategic Action Plan and our Reconciliation Action Plan. Equity and diversity are integral to our 2025 vision to be a world class university creating social and economic impact through science, technology and innovation.
Applications close at 5pm on Sunday 23 February 2020
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