Journey Expert, Commercialisation & Change


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Reference #
Closing Date

Banking & Financial Services

Vacancy Type
Work type

Journey Expert – Commercialisation & Change


The Credit Cards and Personal Lending Tribe’s mission is to identify, attract and define customer propositions to make banking easy for our customers, setting them on the path for a broader relationship with ANZ.


As a Journey Expert, Commercialisation & Change, your role will be in a team that delivers strategy, planning and business performance improvements.

You will be responsible for:

  • Optimising the end-to-end customer journey and improving the customer’s experience by devising innovative propositions

  • Developing proposals to improve business performance and longer term strategy

  • Managing the P&L and providing commercial support for the Tribe

  • Supporting the portfolio to comply with a changing regulatory environment and adherence to internal governance practices to minimise risk.


What you bring to the role

  • Financial modelling experience and commercial acumen with a strong understanding of the P&L and the drivers/impacts of commercial decisions

  • Strategic thinking and problem solving ability

  • Strong written and verbal communication skills with the ability to influence outcomes at all levels of the business

  • Excellent ability to analyse data, draw insights and think laterally to identify opportunities to deliver growth and business objectives

  • Passion to improve customer experience and you put the customer at the centre of everything you do

  • Adept at juggling competing priorities in a fast paced, demanding environment and have strong internal and external stakeholder management skills

  • Proven strength in efficient delivery (even when faced with complex networks of stakeholders) - ability to plan/document/communicate/deliver on work that ladders up to broader business plans 


Who are you?

  • A team player – You know we only win if we all win. You recognise and value the different perspectives and skills your colleagues bring. It is not about being a hero but jumping in and contributing to the successful delivery of the team’s mission

  • The customer’s biggest fan – You demonstrate a thirst for better understanding the customer and define the problem and develop solutions through their eyes

  • Comfortable being uncomfortable – You are comfortable with uncertainty and have the ability to effectively manage yourself through ambiguity and change

  • Continuous improvement junkie – You constructively challenge the status quo, look for better ways to do things and passionately advocate continuous improvement

  • Committed to your own and other’s growth – You strive to stretch and grow yourself and others by identifying your own development areas, seeking feedback and providing feedback to others to help them learn and grow everyday

  • A problem solver – You are energised by tackling complex problems and use critical thinking, your network, skills, knowledge, and available data to drive better outcomes for our customers and the bank

  • Risk savvy – You build sustainable solutions that protect customers, stakeholders and the community


For more information about the role Watch this animation to get an insight in to what a day in their life looks like.


Additional skills that you will bring:

  • Financial Services experience, preferably in the unsecured lending business

  • Demonstrable experience in areas such as Product Management, Business Delivery, Change Management, and Project Planning with an affinity for working with Technology

  • Proven data analysis and a track record in turning insights into action

  • Competent in developing financial scenarios to assess commercial viability
  • Take part in agile rituals and regular sprint planning as a key member of your squad within the Everyday Banking Tribe.
  • Use Human Centred Design (HCD) techniques to bring suitable product solutions to our customers
  • Be accountable for delivering change to our bankers and customers
  • Deliver on the Tribe’s strategy by developing and enhancing best in class products for our customers
  • Develop financial business case scenarios to evaluate feasibility of product propositions
  • Support a well-managed portfolio to comply with a changing regulatory environment. Adhere to internal governance practices to minimise risk
  • Conduct ongoing product and pricing reviews to ensure that our products remain relevant and compliant in market
Where are the services to be provided

Level 5, 833 Collins St Melbourne 3008

Permanent Full-time

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