Journey Expert, Commercialisation & Change

Journey Expert – Commercialisation & Change

The Credit Cards and Personal Lending Tribe’s mission is to identify, attract and define customer propositions to make banking easy for our customers, setting them on the path for a broader relationship with ANZ.

As a Journey Expert, Commercialisation & Change, your role will be in a team that delivers strategy, planning and business performance improvements.

You will be responsible for:

• Optimising the end-to-end customer journey and improving the customer’s experience by devising innovative propositions

• Developing proposals to improve business performance and longer term strategy

• Managing the P&L and providing commercial support for the Tribe

• Supporting the portfolio to comply with a changing regulatory environment and adherence to internal governance practices to minimise risk.

What you bring to the role

• Financial modelling experience and commercial acumen with a strong understanding of the P&L and the drivers/impacts of commercial decisions

• Strategic thinking and problem solving ability

• Strong written and verbal communication skills with the ability to influence outcomes at all levels of the business

• Excellent ability to analyse data, draw insights and think laterally to identify opportunities to deliver growth and business objectives

• Passion to improve customer experience and you put the customer at the centre of everything you do

• Adept at juggling competing priorities in a fast paced, demanding environment and have strong internal and external stakeholder management skills

• Proven strength in efficient delivery (even when faced with complex networks of stakeholders) - ability to plan/document/communicate/deliver on work that ladders up to broader business plans 

Who are you?

• A team player – You know we only win if we all win. You recognise and value the different perspectives and skills your colleagues bring. It is not about being a hero but jumping in and contributing to the successful delivery of the team’s mission

• The customer’s biggest fan – You demonstrate a thirst for better understanding the customer and define the problem and develop solutions through their eyes

• Comfortable being uncomfortable – You are comfortable with uncertainty and have the ability to effectively manage yourself through ambiguity and change

• Continuous improvement junkie – You constructively challenge the status quo, look for better ways to do things and passionately advocate continuous improvement

• Committed to your own and other’s growth – You strive to stretch and grow yourself and others by identifying your own development areas, seeking feedback and providing feedback to others to help them learn and grow everyday

• A problem solver – You are energised by tackling complex problems and use critical thinking, your network, skills, knowledge, and available data to drive better outcomes for our customers and the bank

• Risk savvy – You build sustainable solutions that protect customers, stakeholders and the community

For more information about the role Watch this animation to get an insight in to what a day in their life looks like.

Additional skills that you will bring:

• Financial Services experience, preferably in the unsecured lending business

• Demonstrable experience in areas such as Product Management, Business Delivery, Change Management, and Project Planning with an affinity for working with Technology

• Proven data analysis and a track record in turning insights into action

• Competent in developing financial scenarios to assess commercial viability

• Take part in agile rituals and regular sprint planning as a key member of your squad within the Everyday Banking Tribe.
• Use Human Centred Design (HCD) techniques to bring suitable product solutions to our customers
• Be accountable for delivering change to our bankers and customers
• Deliver on the Tribe’s strategy by developing and enhancing best in class products for our customers
• Develop financial business case scenarios to evaluate feasibility of product propositions
• Support a well-managed portfolio to comply with a changing regulatory environment. Adhere to internal governance practices to minimise risk
• Conduct ongoing product and pricing reviews to ensure that our products remain relevant and compliant in market
   

Level 5, 833 Collins St Melbourne 3008

Permanent Full-time