Case Investigations Manager, Target Review & NFLR


Vacancy closed!

Unfortunately this vacancy is no longer open. Please contact a member of staff if you require assistance.

Reference #
Closing Date

Banking & Financial Services

Vacancy Type
Work type
  • Work for one of Australia's Big 4  
  • Work with advanced industry technologies
  • Commitment to transform digitally as leader in banking industry

About The Role

Role Location: 55 Collins Street, Melbourne VIC 3000 or 242 Pitt Street, Sydney NSW 2000

Role Type: 12 month fixed-term opportunity (x2 open opportunities)


As a Case Investigations Manager for Target Review & NFLR, you will be part of the broader advice supervision and monitoring function. You will be responsible for managing target reviews in relation to Financial Planning advice, whilst also managing a pipeline of non-financial remediation events. You will focus on issue detection and prevention of reoccurrence. You will embed sound compliant practices to promote an environment of continual quality of advice uplift.  


You will be responsible for conducting reviews and managing remediation events in relation to;

  • whether advice provided was appropriate or inappropriate

  • identification of themes or trends across file reviewed

  • presenting findings in relation to conducted reviews

  • determining if implementation was carried out correctly

  • assessing  the likelihood of any customer detriment arising from review findings

  • recommending remedial action plans to correct identified issues and prevent future reoccurrence


About You

To grow and be successful in this role, you will ideally bring the following:

  • Advanced Diploma in Financial Planning or similar industry qualification (RG146) with a sound understanding of the advice process gained via experience in a financial planning related field (e.g. Financial Planner, Paraplanner, Compliance, Vetting and Remediation)

  • Proven experience on remediation projects and strong understanding of the advice remediation process

  • Strong knowledge of Advice Regulatory and Legislative requirements and issues

  • Proven effective stakeholder engagement and management

  • Strong verbal and  written communication skills with an attention to detail to ensure accuracy

  • Demonstrated problem solving ability
About ANZ

At ANZ, everything we do boils down to ‘why’ – our purpose – to shape a world where people and communities thrive. We're just as focused on seeing our people thrive as well as our customers. We'll give you every opportunity to develop your career.


We are responding faster to changing customer requirements, focusing on the things that matter the most, energising our people, eliminating waste and reducing bureaucracy.


A happy workplace is a thriving one. So in order to attract and keep the best talent, and say thanks for the hard work, we make sure all our employees are rewarded.


ANZ recognises the value of an inclusive and diverse work environment. We take pride in the diversity of our people and encourage applications from diverse candidates. Our recruitment decisions are based on the key inherent needs and requirements of each role, and candidates are selected based on their unique strengths and characteristics.


We work flexibly at ANZ. Talk to us and let us know how this role can be flexible for you.


To find out more about working at ANZ or to view other opportunities visit You may apply for this role by visiting ANZ Careers and search for reference number AUS111881.


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