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Banking & Financial Services
Your role is to retain and increase loyalty of ANZ customers. Deliver on customer promises by adopting a positive relationship-based, customer centric approach that demonstrates passion for resolving customer enquiries, complaints and concerns through the use of both reactive and proactive retention methods. Identifies root cause of customer cancellation requests and/or complaints, and delivers solutions in line with general advice that are relevant to the customers needs.
This includes educating customers about ANZ bank and policy features and benefits, providing a full range of insurance expertise and general advice to help customers meet their insurance goals. Act as a Loyalty and Retention Specialist and role model. Provide proactive support to Team Leader and Coach in delivering Loyalty and Retention Strategy in addition to day to day operations.
To grow and be successful in this role, you will ideally bring the following:
At ANZ, everything we do boils down to why our purpose to shape a world where people and communities thrive. We're just as focused on seeing our people thrive as well as our customers. We'll give you every opportunity to develop your career.
We are responding faster to changing customer requirements, focusing on the things that matter the most, energising our people, eliminating waste and reducing bureaucracy.
A happy workplace is a thriving one. So in order to attract and keep the best talent, and say thanks for the hard work, we make sure all our employees are rewarded.
ANZ recognises the value of an inclusive and diverse work environment. We take pride in the diversity of our people and encourage applications from diverse candidates. Our recruitment decisions are based on the key inherent needs and requirements of each role, and candidates are selected based on their unique strengths and characteristics.
We work flexibly at ANZ. Talk to us and let us know how this role can be flexible for you.
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A member of our staff is ready to help you with any questions you may have.