Journey Expert Home
The purpose of the Home Loans Tribe is to make
great Home Loan experiences possible for our customers by reliably providing
easy to use products and services. Were passionate about simplicity and meeting
the needs of our customers today, while innovating to delight them tomorrow.
Our scope is the design, manufacture and management
of a simple range of home loan products to bring the customer proposition to
As a Journey Expert, you will be responsible
for optimising existing end-to-end customer journeys and improve the customer
experience by devising new, innovative solutions, services, products or
For more information about what a day in the life
of a Journey Expert looks like, check out our Journey Expert persona or watch this animation to get an insight in to
what a day in their life looks like.
Who are you?
What you bring to the Home Loans Tribe?
- A team player
You know we only win if we all win. You recognise and value the
different perspectives and skills your colleagues bring. It is not about
being a hero but jumping in and contributing to the successful delivery of
the teams mission.
- The customers biggest fan You demonstrate a thirst for better
understanding the customer and define the problem and develop solutions
through their eyes.
- Comfortable being uncomfortable You are comfortable with uncertainty and
have the ability to effectively manage yourself through ambiguity and
- Continuous improvement junkie You constructively challenge the status quo,
look for better ways to do things and passionately advocate continuous
- Committed to your own and others growth You strive to stretch and grow yourself and
others by identifying your own development areas, seeking feedback and
providing feedback to others to help them learn and grow every day.
- A problem solver
You are energised by tackling complex problems and use critical
thinking, your network, skills, knowledge, and available data to drive
better outcomes for our customers and the bank.
- Risk savvy
You build sustainable solutions that protect customers, stakeholders and
- Existing functional experience or expertise in
regulatory compliance, supporting activities from audit reviews and
- A growth mindset, passion and curiosity to
drive exceptional outcomes for our customers and bankers.
- A can do attitude and a desire to explore
customer needs in a data-driven way, develop and implement innovative
solutions, test the outcomes, and iterate.
- Great verbal and written communication skills,
with the ability to create visually engaging reports and papers relating
to progress on regulatory compliance activities, audit outcomes and overall
governance, that can be easily absorbed and understood by senior
- Strong stakeholder engagement skills across
various levels of the organisation.
- Ability to track financials, providing
analysis and information to facilitate informed decision making.
- Ability to regularly monitor progress, quickly
gather information on the status and provide quality reports to senior
- Ability to monitor the progress on a wide
range of activities, identify, monitor and manage risks, issues and
dependencies, including appropriate responses to mitigate risks.
- A strong execution mindset and ability to
deliver quality outputs and manage actions within required timeframes.
You will be looked upon favourably if you also have
the following specialised skills:
This opportunity is available as a 12 month fixed-term based in 833 Collins Street,
Docklands VIC please click here for more information
on core skills you would bring or grow in this role.