Digital Content Analyst

• Are you driven to deliver real customer and business outcomes through your work?

• Do you also have strong experience in Content production?

• Build a rewarding career in an innovative and collaborative environment

Role Location: 75 Dorcas Street, South Melbourne VIC 3205

Role Type: Part-Time role (20 hours/week), 6 months fixed term contract opportunity 

Digital Content Analyst

First, a bit about ANZ. But not the usual corporate spiel.

Yes, we’re a bank. And yes, we’re more than 180 years old. But we’re changing (fast!), and things are about to feel really different for our customers and our people. It’s not just a lick of paint we’re applying but it’s a simple ambition: extraordinary outcomes & experiences for our home owners and small businesses in Australia and New Zealand.

We’re radically transforming how we work so we can respond to our customers’ needs faster, be more productive and build an awesome environment for our teams to work in.

We’ve also committed to adopting a design-led approach across the bank, by embedding Human Centred Design (HCD) principles to make our customers and bankers happy.

What’s the gig?

You will be writing and creating the voice of our Live Chat and Chat automation (chat bot) capabilities. Specifically working in the Customer Contact Centre optimisation team, your success in this role will be demonstrated by helping our customers find the information they need, understand and access our solutions and ultimately resolve any challenges they face, faster and at first contact.

The content you create will be conversational and require interpretation of our organisational style guide for this context. While writing to be relatable, helpful and easily understood, your content will also need to meet our legal standards and industry requirements. You will embrace the challenge of creating dynamic content that responds informatively to the questions that our customers are asking.

While you will have thousands of colleagues, you will work in a small tight-knit diverse team. We currently work remotely due to the pandemic. In the long term, the role is based in Melbourne with our broader teams distributed across Australia, New Zealand and the Philippines.

Enough about us. Now, what about you?

You’ll have a solid background in content production and copywriting for consumer facing products and services, and possess a true passion for improving the customer experience.  You will focus on, creating, editing, styling, and developing innovative ways to craft content. You are driven to deliver real customer and business outcomes through your work. You are happy to roll up your sleeves and work closely with our teams in Melbourne and Manila to coordinate activities to implement your content and chat design.

What your typical day may look like

There probably won’t be a ‘typical’ day! But essentially, you’ll:

• Generate ideas and ensure content solutions are feasible and in-line with ANZ Style guidelines
• Collaborate with our colleagues across legal, assurance, technology and other areas to develop content that delivers on user needs while meeting our standards and requirements

About ANZ (More Information)

At ANZ, everything we do boils down to ‘why’ – our purpose – to shape a world where people and communities thrive. We're just as focused on seeing our people thrive as well as our customers. We'll give you every opportunity to develop your career.

We are responding faster to changing customer requirements, focusing on the things that matter the most, energising our people, eliminating waste and reducing bureaucracy.

A happy workplace is a thriving one. So in order to attract and keep the best talent, and say thanks for the hard work, we make sure all our employees are rewarded.

ANZ recognises the value of an inclusive and diverse work environment. We take pride in the diversity of our people and encourage applications from diverse candidates. Our recruitment decisions are based on the key inherent needs and requirements of each role, and candidates are selected based on their unique strengths and characteristics.

We work flexibly at ANZ. Talk to us and let us know how this role can be flexible for you.

To find out more about working at ANZ or to view other opportunities visit www.anz.com/careers. You may apply for this role by visiting ANZ Careers and search for reference number Taleo Job Code (AUS116656).