Systems Analyst

We’ve changed the way we run the Australia business, adopted a new way of working and introduced design thinking approaches so we can build a better ANZ for our customers today and in the future. The success of our Australia business is dependent on having great people to deliver quality outcomes for our customers.
 

The ANZ team is looking for people who are passionate about transformational change and doing great things for our customers, to help us redefine banking for the future. Join us as we reimagine services using the latest platforms and technology, to better support our customers’ financial wellbeing.
 

If you’d like to be a part of something really different, then we’d love to hear from you.

As a Systems Analyst supporting the Get Help and Give Feedback value stream, your team’s mission is to help people and small businesses via chat, video, phone or in person get help, resolve an issue, provide feedback and improve their financial wellbeing.

Your mission is crucial in helping build ANZ’s capacity to service and support our customers through enabling Operations and Servicing activities. We want you to bring your knowledge of Australia Retail & Commercial operational processes and systems to assist the Get Help and Give Feedback work stream make getting help delightfully easy.

As a Systems Analyst, you will work closely with the Get Help Lead, Systems Architect and Business Analyst to document service use cases including process and system functionality to be delivered/adapted and undertake Impact Assessments for all impacted system and processes including Australia Retail & Commercial and Australia Business Transformation system dependencies, screens, data feeds and information flow, requirements and constraints.

You’ll employ your broad knowledge of Australia Retail & Commercial Operations and Servicing processes and systems whilst being exposed to the modern technology that Australia Business Transformation is employing to help reshape customer’s experiences across joining ANZ, managing their money and buying a home. 

There is an expectation that you will have a creative, customer focused mindset, a strong understanding of Operations and Servicing activities, key related ANZ systems and have experience working as a Systems Analyst.

• Collaborating with Product Owners and Engineers to translate business requirements into workable technology outcomes for the squad
• Partnering with the squad to validate requirements and priorities, ensuring alignment to value, uncovering dependencies and validating boundaries and sequencing of User Stories
• Understanding system design and architecture of disparate systems for in-depth technical analysis.
• Documenting system dependencies, information flow, requirements and constraints
• Transforming requirements into system design – including analysis of existing APIs and defining new APIs, defining the sequence of services, performing field level analysis, defining intra-system mapping and transformation rules.
• Undertaking impact assessments in existing Operations and Servicing functions to identify all impacted systems, screens and fields
• Identifying opportunities for continuous improvement and implementing solutions to perform more effective and efficient analysis
• Working with a Business Analyst to document processes and system functionality to be delivered/adapted and in particular documenting service use cases
• Leveraging tools for optimal collaboration and knowledge sharing
• Implementing a ‘test & learn’ culture within the squad, encouraging best practices around reviews, quality and documentation
• Creating estimates and continuously reviewing demand within the particular Squads

• Previous experience in one or more types of Technical Analyst roles will be highly regarded, e.g. System Analyst, Solution Engineering, Business Analyst, Data Analyst
• Strong communication and presentation skills
• Deep domain and system knowledge to turn customer and product journeys into technical requirements and work with architects and engineers to convert those requirements into workable technology outcomes
• Strong background with defining/ using:
• OpenAPI’s
• Data Modelling
• Plant UML
• WSDL’s/ Contracts
• Agile tools – JIRA, Confluence.
• Experience in translating requirements into user stories and acceptance criteria
• Strong communication and presentation skills
• A desire to continuously learn new techniques and technologies, bringing innovative ideas into the squad
• A broad understanding of how to apply New Ways of Working to the role

There are multiple vacancies offered as permanent and full time roles, based in 839 Collins Street, Docklands VIC 3008.

At ANZ, everything we do boils down to ‘why’ – our purpose – to shape a world where people and communities thrive. We're just as focused on seeing our people thrive as well as our customers. We'll give you every opportunity to develop your career.

We are responding faster to changing customer requirements, focusing on the things that matter the most, energising our people, eliminating waste and reducing bureaucracy.

A happy workplace is a thriving one. So in order to attract and keep the best talent, and say thanks for the hard work, we make sure all our employees are rewarded.

ANZ recognises the value of an inclusive and diverse work environment. We take pride in the diversity of our people and encourage applications from diverse candidates. Our recruitment decisions are based on the key inherent needs and requirements of each role, and candidates are selected based on their unique strengths and characteristics.

We work flexibly at ANZ. Talk to us and let us know how this role can be flexible for you.

To find out more about working at ANZ or to view other opportunities visit www.anz.com/careers. You may apply for this role by visiting ANZ Careers and search for reference number Taleo Job Code (AUS116781).
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