Assurance Management Expert – Digital


Vacancy closed!

Unfortunately this vacancy is no longer open. Please contact a member of staff if you require assistance.

Reference #
Closing Date

Banking & Financial Services

Vacancy Type
Work type

Assurance Management Expert – Strategic Marketing & Digital Sales (SMADS)


First, a bit about ANZ.
At ANZ, everything we do boils down to ‘why’ – our purpose – to shape a world where people and communities thrive. We're just as focused on seeing our people thrive as well as our customers. We are responding faster to changing customer requirements, focusing on the things that matter the most, energising our people, eliminating waste and reducing bureaucracy.
  • Help one of AustraliaÂ’s largest Financial Services organisations make a difference, build trust in the community and help shape the future.
  • Help to develop the future of banking in Australia and be a part of leading edge risk management solutions.    



This role sits within the Digital Business in the Australia Retail and Commercial Division and as part of the business Assurance team the Assurance Management Expert will need to contribute and be accountable for key risk deliverables including:
  • Assurance activity associated with the SMADS PortfolioÂ’s risk profile including facilitating Operational Risk Assessments, Obligations Management, Control governance, Risk Insights and Tech Risk Management
  • Maintaining strong relationships with the Business, Second line risk, Technology Risk, Security Partners and Audit Partners

  • Assist and guide the business to complete Operational Risk Assessments and navigating governance requirements associated with the Delivery Risk Framework

  • Active management and oversight of the PortfolioÂ’s risk data in ANZÂ’s Risk Management System including; control, treatment and event management, analytics and trending to input into governance forums and reports and drive continuous improvement opportunities and uplift

  • Driving improvement in Risk capability/culture/awareness and promote Operational Risk Management as a core capability across Digital Tribes

What you bring to the Digital Assurance Team as an Assurance Management Expert?

  • Strong collaboration with the business and partners to develop effective operational risk management solutions and drive outcomes to meet business needs
  • Strong stakeholder engagement and communication skills to build relationships

  • Utilise critical thinking, analytical insights and data to identify opportunities to better balance risk with customer propositions

  • Proven experience in Operational Risk management or compliance (ideally line 1 or 2)

  • Deep technical knowledge of risk and compliance regulation and frameworks

  • Desire to create a thorough understanding of how our customers and bankers relate and react to embedding risk management in everyday activities

  • Ability to look at things differently, challenge the status quo and innovate

  • Experience in one or more of the following domains - digital and technology solutions – including innovative data solutions/security, customer channels and distribution (retail and commercial), lending products, transactional products, savings and wealth products, business and private banking

You will also have the following specialised skills:

  • Proven experience in risk management OR internal / external audit
  • Tertiary qualified, with strong technically relevant skills and understanding of technology risk and information security risk OR digital solutions

Who are you?

  • Risk savvy – You build sustainable solutions that protect customers, stakeholders and the community
  • A team player – You know we only win if we all win. You recognise and value the different perspectives and skills your colleagues bring. It is not about being a hero but jumping in and contributing to the successful delivery of the teamÂ’s mission

  • The customerÂ’s biggest fan – You demonstrate a thirst for better understanding the customer and define the problem and develop solutions through their eyes

  • Comfortable being uncomfortable – You are comfortable with uncertainty and have the ability to effectively manage yourself through ambiguity and change

  • Continuous improvement junkie – You constructively challenge the status quo, look for better ways to do things and passionately advocate continuous improvement

  • Committed to your own and otherÂ’s growth – You strive to stretch and grow yourself and others by identifying your own development areas, seeking feedback and providing feedback to others to help them learn and grow everyday

  • A problem solver – You are energised by tackling complex problems and use critical thinking, your network, skills, knowledge, and available data to drive better outcomes for our customers and the bank

This is a permanent opportunity based in Melbourne


At ANZ we aim to create an inclusive environment where employee differences such as gender, age, culture, disability, sexual orientation, family and caring responsibilities and religion are valued.

We work flexibly at ANZ. Talk to us and let us know how this role can be flexible for you.


To find out more about working at ANZ or to view other opportunities visit You may apply for this role by visiting ANZ Careers and search for reference number AUS118423.





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