Customer Service Consultant

About The Role

Role Location: Level 1, 280 Keira Street, Wollongong NSW 2500

Role Type: Fixed-Term (6 months) and Full-time

Note: At present, some positions advertised are to support our OnePath Pensions and Investments business which may transition to an acquirer. If you apply for a job of that nature, then we may need to disclose your information to the relevant acquirer to ensure we can progress the recruitment process collaboratively. By proceeding with this application you are providing your consent for ANZ to share your information with the acquirer(s) and please do not hesitate to ask any questions you may have as part of this process. This role will transfer to a different business after completion of the current Wealth Sale.

 

The Customer Service Consultant is responsible for taking inbound calls and undertaking administration for OnePath superannuation products serviced by the Wollongong Contact Centre.

 
About You

• To be successful in this role, you should bring in the following: 

• Excellent written and verbal communications skills

• Solid numerical problem solving skills
  

• Knowledge of Mocrosoft Word and Excel

• Administrative experience
  

 
Accountabilities

Customer

• To understand, manage and deliver our customer expecations in a consistent manner that is of the highest quality. 

• Proactively develop strong relationships with our customers. 

• Carry out administration of processes within service standards.

   
  

Process

• Undertake administration activities relating to our customers. 

• Action processing request received by mail or phone, meeting volume, cycle time and quality measures. 

• Respond to queries from colleagues or customers.  Maintain records and documents pertaining to transactions. 

• Conduct regular checks of own work to monitor accuracy and quality.

   
  

People

• Develop effective relationships with key internal contacts and colleagues.

• Contribute and participate within the team to ensure that it provides excellent delivery of customer service as well as team objectives. 

• Share knowledge and information with colleagues.
   
  

Risk/Compliance/Behaviours

• Adopt quality assurance initiatives to ensure all work completed is compliant with liegislation.  Participate in projects to ensure all requirements are met. 

• Be vigilant in identifying and escalating incidents, breaches or losses.?????

 
About ANZ

At ANZ, everything we do boils down to ‘why’ – our purpose – to shape a world where people and communities thrive. We're just as focused on seeing our people thrive as well as our customers. We'll give you every opportunity to develop your career.

 

We are responding faster to changing customer requirements, focusing on the things that matter the most, energising our people, eliminating waste and reducing bureaucracy.

 

A happy workplace is a thriving one. So in order to attract and keep the best talent, and say thanks for the hard work, we make sure all our employees are rewarded.

 

ANZ recognises the value of an inclusive and diverse work environment. We take pride in the diversity of our people and encourage applications from diverse candidates. Our recruitment decisions are based on the key inherent needs and requirements of each role, and candidates are selected based on their unique strengths and characteristics.

We work flexibly at ANZ. Talk to us and let us know how this role can be flexible for you.

To find out more about working at ANZ or to view other opportunities visit www.anz.com/careers. You may apply for this role by visiting ANZ Careers and search for reference number Taleo Job Code (AUS118987).