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Banking & Financial Services
At ANZ, everything we do boils down to Â‘whyÂ’ Â– our purpose Â– to shape a world where people and communities thrive. We're just as focused on seeing our people thrive as well as our customers.Â
We are responding faster to changing customer requirements, focusing on the things that matter the most, energising our people, eliminating waste and reducing bureaucracy.Â
The purpose of the Customer Authentication Tribe is to provide simple and secure ways for our customers to identify themselves and engage with the bank and our partners, lifting digital usage and reducing digital fraud.Â
In our NWOW universe this position is referred to as a Journey Expert. As a Journey Expert, you will be optimising end-to-end customer journeys, and improving customer experiences by devising new, innovative solutions, services, products or propositions. You will have extensive experience working with UX/CX designers to define customer experiences. You will also have a strong background in software delivery and systems implementation.Â
To be successful in this role you will solve complex problems using a range of techniques that can be consumed by digital and physical channels. You will work with partner businesses and customers to help protect customer features deployed by our broad range of networks - ensuring adequate authentication requirements are met.Â
What will you bring to the Tribe?
First and foremost we are looking for passionate people who are problem solvers (who put the customer at the heart of everything we do), with analytical minds that can think creatively and solve complex problems. From here you will bring;
Experience defining integration requirements and a sound understanding of APIs/web services and systems integration
Ability to define and articulate business and customer needs and drivers to inform decision making, assess and design solution outcomes & identify capability gaps (people, process and technological)
This is a Full-time, Permanent role based in 833 Collins St, Docklands VICÂ
For further general information on our opportunities, feel free to visit ANZ CareersÂ
At ANZ we aim to create an inclusive environment where employee differences such as gender, age, culture, disability, sexual orientation, family and caring responsibilities and religion are valued.Â
Ensure that your online CV is up to date as employers are always searching our online CV database of candidates.
A member of our staff is ready to help you with any questions you may have.