Banking & Financial Services
Digital Customer Experience (DCX) Tribe in ANZ is responsible for the continuous improvement and stability of the ANZ App. We create experience that people love. We provide customers and bankers with intuitive and iconic digital interfaces to drive NPS, sales and self-service, and bring to life key propositions.
As an Analyst in DCX, you will be working in a cross-functional squad to deliver features on the ANZ App.
Your day-to-day activities would typically include:
Working closely with the Product Owner to help prioritise and manage the backlog
Working closely with the squad to ensure there is clarity of information and alignment of understanding to develop the feature
Engaging various stakeholders to elicit, analyse and document functional and non-functional requirements
Facilitate workshops or Scrum ceremonies (e.g. sprint planning, backlog refinement)
Performing discovery analysis such as value proposition, hypothesis, high level requirements/epics/user stories, technical feasibility and high level solution design
Simplifying and packaging information through Agile Analysis and visualisation techniques (e.g. story map, process map, journey map, personas, empathy map, flow chart, lean canvas)
Performing technical analysis (e.g. system integration diagram, sequence diagram, field mapping, data flow diagram)
Assisting squad with testing or any other activities to achieve a common delivery goal
Documenting information assets in Confluence and managing user stories in JIRA
Measuring and reporting metrics on feature that was recently released, against the value hypothesis defined during discovery
Some level of coding (e.g. writing SQL queries, generating UML diagrams through PlantUML)
Occasionally contributing to uplifting the capability of the Analyst Chapter
Experience working as a Technical Business Analyst or Systems Analyst in a cross-functional delivery team
Good understanding of Agile delivery (Scrum and/or Kanban)
A good balance of business and systems analysis experience
Experience in complex, customer facing, high-volume systems (e.g. Mobile App, Web Application)
Experience in mobile app development concepts and technologies (e.g. iOS, Android, microservices, continuous delivery)
Great at presenting information through visual models, tools and techniques
Be able to work through complex business problems and determine the root cause of a problem
A desire to continuously learn new techniques / technologies and bring innovative ideas into the squad
A team player (there is a lot of collaboration!)
Some coding experience. Prior experience in a technical role (such as Developer) is a plus
Prior experience in Financial Services is a plus
As recruitment continues in the current environment, it is important that we do not risk the delivery of the critical operations. To support this, the impact of internal movements must be carefully considered.
Should you wish to apply for this role, please ensure you have discussed this with your current line manager.
This opportunity is located at 833 Collins Street, Docklands VIC and available at a Group 4.4 level#GD4.4
Ensure that your online CV is up to date as employers are always searching our online CV database of candidates.
A member of our staff is ready to help you with any questions you may have.