Product Owner - Customer Authentication


Reference #
Closing Date

Banking & Financial Services

Vacancy Type
Work type

Product Owner - Customer Authentication

First, a bit about ANZ

At ANZ, everything we do boils down to ‘why’ – our purpose – to shape a world where people and communities thrive. We're just as focused on seeing our people thrive as well as our customers. 


We are responding faster to changing customer requirements, focusing on the things that matter the most, energising our people, eliminating waste and reducing bureaucracy.


ANZ has started to move to a new way of working, leveraging agile practices. To understand more about this new way of working and if this role is right for you, we strongly encourage you to take a look at ANZ NWOW Video where you’ll find The ANZ Way animation and the New Ways of Working animation. 

Your team’s mission

The purpose of the Customer Authentication Tribe is to provide simple and secure ways for our customers to identify themselves and engage with the bank and our partners, lifting digital usage and reducing digital fraud.


As a Product Owner you will enable and inspire a multi-disciplinary team whilst driving the strategy, approach and co-ordination of bringing Customer Authentication capabilities to market.  Depending on the candidates fit, the role will be focused on supporting initiatives within ANZ that aligned to the Customer Authentication Tribe’s wider strategic priorities.

To be successful in this role you need to be
  • Commercially savvy; technically adept and naturally curious. 

  • You should have strong stakeholder management experience; from bringing your squad along a journey to presenting to C Suite Executives. 

  • Ideally you should be able to demonstrably show your passion for identity and authentication.


Whilst this role is not a people manager, it is an influencing role where you will be galvanising the squad and external stakeholders around a vision and supporting them to successfully deliver at pace.

Who are you?
  • A team player – You know we only win if we all win. You recognise and value the different perspectives and skills your colleagues bring. It is not about being a hero but jumping in and contributing to the successful delivery of the team’s mission
  • The customer’s biggest fan – You demonstrate a thirst for better understanding the customer and define the problem and develop solutions through their eyes
  • Comfortable being uncomfortable – You are comfortable with uncertainty and have the ability to effectively manage yourself through ambiguity and change
  • Continuous improvement junkie – You constructively challenge the status quo, look for better ways to do things and passionately advocate continuous improvement
  • Committed to your own and other’s growth – You strive to stretch and grow yourself and others by identifying your own development areas, seeking feedback and providing feedback to others to help them learn and grow everyday
  • A problem solver – You are energised by tackling complex problems and use critical thinking, your network, skills, knowledge, and available data to drive better outcomes for our customers and the bank
  • Risk savvy – You build sustainable solutions that protect customers, stakeholders and the community
What you bring to the Tribe?
  • Be a strong influencer, have the ability to communicate and work with multiple stake-holder groups and have particular strength in bringing multiple teams/capabilities together to achieve a single mission
  • A strong background in supporting complex dependencies/stakeholders across the entire organisation
  • Demonstrable experience leading agile delivery squads across the full product lifecycle, starting with proposition development, user testing, risk & stakeholder management, development, testing and deployment
  • Be comfortable working in ambiguity to drive plans and strategies in a constantly evolving environment
  • Strong project delivery, especially within the technical domain

This is a Full-time opportunity based in 833 Collins Street, Docklands, VIC 3008, Australia

Further general information on our opportunities please go to


“At ANZ we aim to create an inclusive environment where employee differences such as gender, age, culture, disability, sexual orientation, family and caring responsibilities and religion are valued.


We work flexibly at ANZ. Talk to us and let us know how this role can be flexible for you


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