Journey Expert

Location: 833 Collins Street, Docklands VIC 3008 or 242 Pitt Street, Sydney NSW 2000

The Deposits Tribe are responsible for the end to end management of ANZ’s transaction and savings customers and products. Our mission is to help our customers achieve their goals by providing the right solutions when it comes to how they want to save, use and manage their money. The ANZ Deposits Tribe is known for its great culture of collaboration, delivery, high performance and fun, supported by an approachable and inspiring leadership team. In joining this Tribe, you will be working a group of highly engaged, diverse and interesting people.

As a Senior Product Manager (internally know as Journey Expert) your mission is to do things right the first time, execute well managed product management related activities, improve our products and related processes, support our bankers/value chain, be a product subject matter expert and ensure our products, systems and processes are fit for purpose in a way that supports external and internal regulatory compliance so our customers and communities can have confidence in us.

You will bring your well-developed skills to support a wide range of activities such as product and risk management, business analysis, problem resolution, process improvement, change and delivery management. You will use these skills to collaborate with a wide range of stakeholders across the product value chain to ensure that business and customer impacts have been considered, our products are well managed and meet our commitments to our bankers and customers and any events and issues are adequately managed.

• A team player – You know we only win if we all win. You recognise and value the different perspectives and skills your colleagues bring. It is not about being a hero but jumping in and contributing to the successful delivery of the team’s mission
• The customer’s biggest fan – You demonstrate a thirst for better understanding the customer and define the problem and develop solutions through their eyes
• A collaboration champion - I work closely with my colleagues to ensure alignment and champion the sharing of learning across teams
• Comfortable being uncomfortable – You are comfortable with uncertainty and have the ability to effectively manage yourself through ambiguity and change
• Continuous improvement junkie – You constructively challenge the status quo, look for better ways to do things and passionately advocate continuous improvement
• A problem solver – You are energised by tackling complex problems and use critical thinking, your network, skills, knowledge, and available data to drive better outcomes for our customers and the bank
• Risk savvy – You build sustainable solutions that protect customers, stakeholders and the community
• Committed to your own and others’ growth – You strive to stretch and grow yourself and others by identifying your own development areas, seeking feedback and providing feedback to others to help them learn and grow everyday

• Existing functional experience or expertise in financial services product management and/or product related change and implementation.
• Strong interest in and affinity for deposits and/or transactional banking products.
• Experience and understanding of Banking Products / Product Management and how changes can be implemented.
• An intense passion and curiosity for customers, their needs and wants, putting them at the centre of everything you do.
• Strong relationship building skills and be able to work in cross functional teams to embed quality outcomes.
• Strong experience in conducting business analysis, defining business requirements, impact assessments, communicating change impacts to stakeholders, supporting the end-to-end journey of implementing a change.

We work flexibly at ANZ. Talk to us and let us know how this role can be flexible for you. 

To find out more about working at ANZ or to view other opportunities visit www.anz.com/careers. You may apply for this role by visiting ANZ Careers and search for reference number AUS122595.