Journey Expert

Senior Business Analyst, Implementation and Change – Partnership & Customer Engagement (PACE)

The purpose of the Payments and Customer Engagement (PACE) tribe is to deliver whole-of-customer and whole-of-bank strategic insights, propositions and engagements, leveraging our unique internal and external partnerships including Visa, Qantas and our digital wallet partners.

As a Business Analyst (Journey Expert) in our Payments squad, you will be a key contributor to the design and delivery of a major program of work across Retail and SMB payments products.  You will work with project stakeholders to perform business analysis activities, including solution design, defining and documenting business requirements, workshop facilitation and delivery & release planning.  You will also manage transition to BAU, developing and executing change plans, identifying and managing risks and ensuring a smooth and successful handover

This role is best suited to an experienced Business Analyst with a significant project delivery background. You will be comfortable working on a large and technically complex program of work, whilst maintaining a regulatory, customer and banker lens. 

The role requires strong engagement and collaboration with internal stakeholders and external partners across the organisation.  

At ANZ, everything we do boils down to ‘why’ – our purpose – to shape a world where people and communities thrive. We're focused on seeing our people thrive as well as our customers. We'll give you every opportunity to develop your career. We are responding faster to changing customer requirements, focusing on the things that matter the most, energising our people, eliminating waste and reducing bureaucracy.

ANZ has moved to a new way of working, leveraging agile practices. To understand more about this new way of working and if this role is right for you, we strongly encourage you to take a look at The ANZ Way vimeo channel where you’ll find ‘The ANZ Way’ animation and the ‘New Ways of Working’ animation

• The customer’s biggest fan – You demonstrate a thirst for better understanding the customer and define the problem and develop solutions through their eyes;
• A problem solver – You are energised by tackling complex problems and use strategic & critical thinking, your network, skills, knowledge and available data to drive better outcomes for our customers and the bank;
• A team player – You know we only win if we all win. You recognise and value the different perspectives and skills your colleagues bring. It is not about being a hero but jumping in and contributing to the successful delivery of the team’s mission;
• Comfortable being uncomfortable – You are comfortable with uncertainty and have the ability to effectively manage yourself through ambiguity and change;
• Continuous improvement junkie – You constructively challenge the status quo, look for better ways to do things and passionately advocate continuous improvement;
• Committed to your own and other’s growth – You strive to stretch and grow yourself and others by identifying your own development areas, seeking feedback and providing feedback to others to help them learn and grow every day;
• Risk savvy – You build sustainable solutions that protect customers, stakeholders and the community.

• Extensive experience as a Business Analyst (or similar) in project delivery;
• Exposure to change and risk management processes;
• Established retail and/or commercial banking experience with exposure to payments products considered favourably;
• Significant experience in facilitating stakeholder input to define and document detailed business requirements
• Experience working in an agile environment, including the use of tools such as Jira and Confluence will be considered favourably, whilst not a pre-requisite;
• Excellent communication and interpersonal skills with the ability to influence outcomes at all levels;
• Can appreciate difficult problems and enjoy getting stuck into the detail, but are able to keep an eye on the big picture to keep moving forward.

To find out more about working at ANZ or to view other opportunities visit www.anz.com/careers. You may apply for this role by visiting ANZ Careers and search for reference number AUS122317.