Product Owner Chapter Lead (Delivery Lead) Credit Cards & Personal Lending Tribe
Role Type: Permanent Full-Time
Role Location: Melbourne or Sydney
The Tribe
The Credit Cards and Personal Lending Tribe (CCPL) is responsible for the end to end management of ANZs credit card and personal lending customers and products. Our mission is to deliver best in class unsecured lending products and experiences that provide the best way to pay and borrow for our customers, through the energy and creativity of our people.
The Role
As Delivery Lead with the responsibility of being a Product Owner Chapter Lead you will be accountable for:
- Leading multiple squads and delivery product owners to ensure CCPL can deliver at pace
- Understand our business strategy and deliver against our set agenda/key pillars
- Working with the end to end CCPL Tribe and broader value chain partners to deliver, embed and bring to life our tribes priorities
- Optimising existing end-to-end customer journeys and improve the customer experience to ensure our propositions remain relevant and competitive
- Developing expertise and capability across your chapter (your team) i.e. domain knowledge/delivery of change
- Work across the various back end, front end teams and key business partners to run a large strategic programme to deliver outcomes to customers and the market
- Co-ordinate and manage intra-dependences across various streams of work. Prioritise demand of the various CCPL initiatives
- At times get into the detail and deliver change as required
- Working through ambiguity and the ever changing landscape of product management
- Be a champion and lead the Tribe in driving a strong delivery culture, ensure commitments and timelines are met
Who are you?
- A team player You know we only win if we all win. You recognise and value the different perspectives and skills your colleagues bring. It is not about being a hero but jumping in and contributing to the successful delivery of the teams mission
- The customers biggest fan You demonstrate a thirst for better understanding the customer and define the problem and develop solutions through their eyes
- Comfortable being uncomfortable You are comfortable with uncertainty and have the ability to effectively manage yourself through ambiguity and change
- Continuous improvement junkie You constructively challenge the status quo, look for better ways to do things and passionately advocate continuous improvement
- Committed to your own and others growth You strive to stretch and grow yourself and others by identifying your own development areas, seeking feedback and providing feedback to others to help them learn and grow everyday
- A problem solver You are energised by tackling complex problems and use critical thinking, your network, skills, knowledge, and available data to drive better outcomes for our customers and the bank
- Risk savvy You build sustainable solutions that protect customers, stakeholders and the community
What you bring to the Product Owner role:
- Demonstrable experience in one or more of the following areas:
- Product Knowledge on Credit Cards & Personal Lending
- Understand how the product operate across the value chain, including the systems that support the product
- Strong commercial knowledge of key unsecured lending business drivers
- Strong knowledge and experience in delivering large scale change
- Proven change management and implementation expertise
- Strong communication and presentation skills to effectively communicate to all stakeholders (technical and non-technical)
- Strong interpersonal skills, including experience of leading, coaching and mentoring a team
- Demonstrable experience or expertise in one or more of the following disciplines: Programme management, project management or initiative lead work
- Strong stakeholder management skills and ability to effectively influence outcomes in an autonomous way
- Ability to explore customer needs in a data-driven way, develop and implement innovative solutions, test the outcomes, and iterate.
- A good understanding the Financial Services industry (including the relevant regulators and governing frameworks)
- Vision + experience preferred but not essential for the right candidate
- An intense passion and curiosity for customers, their needs and wants and putting them at the center of everything you do
- A desire to optimize customer journeys and experiences, with a focus on digital uplift
We work flexibly at ANZ. Talk to us about how this role can be flexible for you.
To find out more about working at ANZ or to view other opportunities visit www.anz.com/careers. You may apply for this role by visiting ANZ Careers and search for reference number AUS125728.
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