Journey Expert, Cross Border - Group Payments Tribe

Journey Expert (Cross Border) – Group Payments Tribe

• Strong Analytical skills
• Ability to see broader picture
• Be adaptable and demonstrate new ways of working and leading
• Culturally adaptable

About The Role

Role Location: 839 Collins Street, Docklands VIC 3008

Role Type: Permanent, Full-Time opportunity (40 hours/week)

Number of Opportunities: There are multiple vacancies for this role

As a Journey Expert ,you will be responsible for optimising existing end-to-end customer journeys and improve the customer experience by optimising existing processes, facilitating changes and assist with the governing of to our key Services in all jurisdiction which ANZ operates.(Services include but not limited to High Value (e.g. RTGS, Cross boarder), Low Value (e.g. Direct Entry and Cheques) and Real Time (e.g. NPP).

About Group Payments Tribe

Mission is to Transform Payments by fortifying existing platforms, simplifying and standardizing processes and technology and by enabling our business through reusable end to end services. 

Focus: 

• Domestic, Cross Border and Enterprise Payments and Transaction Processing
• Common and reusable end-to-end platform-based services to drive ANZ business areas outcomes towards delivering payments innovation and customer focused solutions
• Developing the Groups’ Payments platform strategy (fortification, standardisation, reuse, connectivity, interoperability, API, enhanced service and data distribution) that will support the enterprise and our partners

About You

To grow and be successful in this role, you will ideally bring the Group Payments Tribe:

• An intense passion and curiosity for customers, their needs and wants, putting them at the centre of everything you do
• A desire to optimise customer journeys and experiences
• Existing functional experience or expertise in one or more of the following disciplines: Business Analysis, Learning & Facilitation, Change Management / Implementation, Business Process Architecture, Performance excellence, Assurance
• Ability to explore customer needs in a data-driven way, develop and implement innovative solutions, test the outcomes, and iterate
• Domain or segment knowledge relevant to the tech area / tribe you are interested in joining (desired, but not mandatory)
• Strong analysis, expert in journey delivery process and stakeholder management/engagement experience
• An end-to-end appreciation of the customer journeys your tribe / tech area will be working on (desired, but not mandatory)
• Extensive problem solving “toolkit”. Broad range of visualisation techniques covering scope, progress, culture, goal, etc.
• Team culture, energy building and agile ceremonies

About ANZ

At ANZ, everything we do boils down to ‘why’ – our purpose – to shape a world where people and communities thrive. We're just as focused on seeing our people thrive as well as our customers. We'll give you every opportunity to develop your career.

We are responding faster to changing customer requirements, focusing on the things that matter the most, energising our people, eliminating waste and reducing bureaucracy.

A happy workplace is a thriving one. So in order to attract and keep the best talent, and say thanks for the hard work, we make sure all our employees are rewarded.

We work flexibly at ANZ and encourage you to talk to us about how this role can be flexible for you and any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability, let us know how we can provide you with additional support.

 To find out more about working at ANZ or to view other opportunities visit www.anz.com/careers.

 You may apply for this role by visiting ANZ Careers and search for reference number AUS126228.