Vendor Management Lead (Journey Expert)

Vendor Management Lead (Journey Expert)

The purpose of the Tribe is to make, simple, industry-leading ways for customers to send and receive payments, quickly, reliably and cost-effectively.

As the Vendor Management Lead (Journey Expert), you will be working with ANZ’s network of vendors to ensure their service offering align to expectations and follows ANZ’s best practice framework for compliance and engagement.

The role encompasses vendor relationships across both the payments and merchants streams and will incorporate the management of relationships across over two dozen vendors.

Watch this animation to get an insight in to what a day in their life looks like.

Who are you?

• A team player – You know we only win if we all win. You recognise and value the different perspectives and skills your colleagues bring. It is not about being a hero but jumping in and contributing to the successful delivery of the team’s mission.
• The customer’s biggest fan – You demonstrate a thirst for better understanding the customer and define the problem and develop solutions through their eyes.
• Comfortable being uncomfortable – You are comfortable with uncertainty and have the ability to effectively manage yourself through ambiguity and change.
• Continuous improvement junkie – You constructively challenge the status quo, look for better ways to do things and passionately advocate continuous improvement.
• Committed to your own and other’s growth – You strive to stretch and grow yourself and others by identifying your own development areas, seeking feedback and providing feedback to others to help them learn and grow every day.
• A curious problem solver – You are energised by tackling complex problems and use critical thinking, your network, skills, knowledge, and available data to drive better outcomes for our customers and the bank.
• Risk savvy – You build sustainable solutions that protect customers, stakeholders and the community.

What you bring to the Tribe?

• An intense passion and curiosity for customers, their needs and wants, putting them at the centre of everything you do.
• Existing functional experience or expertise in one or more of the following disciplines: Business Analysis, Change Management, Risk Management and/or Business/Program Implementation.
• A willingness to broaden your experience and expertise to develop skills in the above disciplines and become more effective at optimising end-to-end customer journeys.
• Domain knowledge of Merchants end to end business.
• Demonstrated experience engaging and influencing stakeholders.

Previous experience managing multiple vendor relationships, contract negotiation and pivoting across multiple priorities is highly advantageous.  

NOTE: ANZ has entered into a partnership with global payments specialist Worldline to offer merchant services to our customers across Australia. As part of the partnership, ANZ and Worldline will be working together to establish a new exciting and innovative merchant services company in Australia. A number of ANZ roles will move to the new company in or around December 2021. This role is in to transfer to the new company at that time.

This means that while successful applicants for this role will be employed with ANZ until in or around December 2021, you will be made an offer of employment with the new company prior to that time and your employment would then transfer to the new company (provided the offer is accepted).

This permanent opportunity is based in 833 Collins St

About ANZ

At ANZ, everything we do boils down to ‘why’ – our purpose – to shape a world where people and communities thrive. We're just as focused on seeing our people thrive as well as our customers. We'll give you every opportunity to develop your career.

We are responding faster to changing customer requirements, focusing on the things that matter the most, energising our people, eliminating waste and reducing bureaucracy.

A happy workplace is a thriving one. So in order to attract and keep the best talent, and say thanks for the hard work, we make sure all our employees are rewarded.

We work flexibly at ANZ and encourage you to talk to us about how this role can be flexible for you and any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability, let us know how we can provide you with additional support.

To find out more about working at ANZ or to view other opportunities visit www.anz.com/careers. You may apply for this role by visiting ANZ Careers and search for reference number Taleo Job Code (AUS126465).

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