AV Services Specialist

About the Role 
Our Digital Workplace Experience Department has a unique opportunity for an AV Services Specialist to become a key player within their dynamic team and provide technical support for AV and Educational Technology in various learning, meeting and event spaces across the university. 

With a commitment to customer service excellence, you will have the opportunity to commission new audio-visual deployments, maintain and configure supporting AV infrastructure, and support whole AV solutions in alignment with Swinburne standards and procedures. You will also use your specialist knowledge to analyse and make recommendations for AV technology upgrades for all campuses and provide level 3 and level 4 AV support, coordinate service calls, and manage vendor relationships. 

Additionally, you will contribute to specifications and enhancements of supporting AV infrastructure and standards, and provide specialist live, hybrid, and virtual event management, training, and support for both internal and external customers.

It is expected that the incumbent of the role will be on campus 5-days a week.

About You  
To be suitable for this role you will need to have experience in the below key accountabilities: 

• Commitment to industry Certification (Preferred: AVIXA, Crestron & XiO, Dante, Biamp, Sennheiser, Extron, Polycom, Echo360)
• Extensive knowledge of, and experience in fault-finding and maintenance of a broad range of audiovisual devices and AV infrastructure systems. 
• Highly developed interpersonal skills, with excellent stakeholder relationship management skills with the ability to communicate effectively with people from technical, non-technical and management backgrounds. 
• Demonstrable customer focus bias with a track record for delivering service improvements. 
• Extensive experience in the management and support of live and hybrid streaming events.
• A high degree of self-motivation and the ability to work independently, to prioritise own workflow, and to establish clear priorities from multiple demands. 

Qualifications
A relevant technical degree with subsequent relevant experience; or experience in an AV technical field.

About Swinburne University of Technology 
Swinburne Horizon 2025 draws upon our understanding of future challenges. With this new strategic plan, we choose to build Swinburne as the prototype of a new and different university – one that is truly of Technology, of Innovation and of Entrepreneurship, and proud of it. We are committed to a differentiated university proposition in education and research, so that:

• Every Swinburne learner gets a work experience
• Every Swinburne graduate gets a job
• Every Swinburne partner gets a tech solution
• Swinburne is the prototype of global best practice

The achievement of our 2025 moon shots depends on our capacity to work collectively, always, as One Swinburne.

To Apply 
Please submit your CV and cover letter addressing your suitability for this position.  

To review the Position Description and to apply, please scroll down to the bottom of the page. 

If you are viewing this advert from an external site, please click ‘apply’ and you will be redirected to Swinburne’s Jobs website to access the Position Description at the bottom of the page.

Please Note: Appointment to this position is subject to passing a Working with Children Check.

If you are experiencing technical difficulties with your application, please contact the Swinburne Talent Acquisition Team on staffrecruitment@swin.edu.au. 

Applications Close: Sunday 14 April 2024, at 11.00pm

Swinburne offers flexible working options, leave and parenting/carer policies to support work life balance.

Equity and Diversity 
Swinburne is a large and culturally diverse organisation and we are proud of our commitment to equity, diversity and inclusion through key initiatives.  For further information on all our initiatives visit our Equity & Diversity website.

We welcome and encourage applicants from diverse backgrounds to apply.

We are committed to making the recruitment process fair and equitable for all our candidates. If you have specific accessibility or support requirements please contact inclusion@swin.edu.au

Aboriginal and Torres Strait Islander Applicants
We welcome and strongly encourage applications from Aboriginal and Torres Strait Islander people.  

For any support please contact DeadlyCareers@swin.edu.au or for more information on our Indigenous strategies please follow the link to our RAP Reconciliation Action Plan

Victoria’s Commitment to Action: Improving international student employment outcomes 
As a signatory to Victoria’s Commitment to Action, Swinburne seeks to remove barriers to international graduate employment. We welcome and encourage applications from international graduates.  

We are a 2023 Circle Back Initiative Employer – we commit to respond to every applicant
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