About the Role
Are you passionate about supporting students and providing exceptional customer service? Do you thrive in administrative and operational roles that contribute to the achievement of organizational goals? If so, we have an exciting opportunity for you!
Join our team as an Administration Officer at Swinburne Student Life. Reporting to the Senior Advocacy Officer, you will be responsible for supporting the values, mission, and goals of Swinburne Student Life through the efficient operation of the Advocacy service. Your role will involve managing all administrative aspects, promoting quality student experiences, and delivering excellent customer service at various contact points.
We are seeking a candidate who excels in customer service, possesses strong knowledge and experience, and can effectively resolve issues on the first interaction. As an Administration Officer, you will be a key player in providing top-notch service to students and making a valuable contribution to the team. Additionally, you will represent Swinburne Student Life and the University to external stakeholders, fostering professional relationships and collaborative opportunities.
If you are ready to make a difference in the lives of students and contribute to a dynamic team environment, apply now to join Swinburne Student Life as an Administration Officer!
About You
To be suitable for this role you will need to have experience in the below key accountabilities:
- Demonstrated relevant experience in administration
- Demonstrated ability and capacity to contribute to the development of a positive and co-operative team environment
- Demonstrated ability to deliver outstanding customer service through the implementation of new initiatives and innovative approach to customer service
- Excellent interpersonal skills and well-developed communication skills, both written and oral, with the ability to negotiate and collaborate with a broad range of stakeholders
Qualifications
- A relevant associate diploma qualification or an equivalent combination of relevant experience and/or education/training
About Swinburne University of Technology
Swinburne Horizon 2025 draws upon our understanding of future challenges. With this new strategic plan, we choose to build Swinburne as the prototype of a new and different university – one that is truly of Technology, of Innovation and of Entrepreneurship, and proud of it. We are committed to a differentiated university proposition in education and research, so that:
• Every Swinburne learner gets a work experience
• Every Swinburne graduate gets a job
• Every Swinburne partner gets a tech solution
• Swinburne is the prototype of global best practice
The achievement of our 2025 moon shots depends on our capacity to work collectively, always, as One Swinburne.
To Apply
Please submit your CV and cover letter addressing your suitability for this position.
To review the Position Description and to apply, please scroll down to the bottom of the page.
If you are viewing this advert from an external site, please click ‘apply’ and you will be redirected to Swinburne’s Jobs website to access the Position Description at the bottom of the page.
Please Note: Appointment to this position is subject to passing a Working with Children Check.
If you are experiencing technical difficulties with your application, please contact the Swinburne Talent Acquisition Team on staffrecruitment@swin.edu.au.
Applications Close: Sunday 5th May 2024, 11pm
Swinburne offers flexible working options, leave and parenting/carer policies to support work life balance.
Equity and Diversity
Swinburne is a large and culturally diverse organisation and we are proud of our commitment to equity, diversity and inclusion through key initiatives. For further information on all our initiatives visit our
Equity & Diversity website.
We welcome and encourage applicants from diverse backgrounds to apply.
We are committed to making the recruitment process fair and equitable for all our candidates. If you have specific accessibility or support requirements please contact
inclusion@swin.edu.auAboriginal and Torres Strait Islander Applicants
We welcome and strongly encourage applications from Aboriginal and Torres Strait Islander people.
For any support please contact
DeadlyCareers@swin.edu.au or for more information on our Indigenous strategies please follow the link to our RAP
Reconciliation Action PlanVictoria’s Commitment to Action: Improving international student employment outcomes
As a signatory to
Victoria’s Commitment to Action, Swinburne seeks to remove barriers to international graduate employment. We welcome and encourage applications from international graduates.
We are a 2023 Circle Back Initiative Employer – we commit to respond to every applicant
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