Lead Facilitator

Lead Facilitator – Learning & Development

The Star Entertainment Group (TSEG) is a publicly listed company on the ASX. Our purpose is to create fun at trusted destinations and our aim is to deliver sustainable outcomes for our guests, our Team Members, the communities in which we exist and our shareholders. We do this by providing entertainment, gaming, and leisure experiences in a safe, responsible, and ethical way. We will do this by embedding our values to lead the organisation with a focus on safer gambling and good business practices. 

Our properties across Brisbane, the Gold Coast and Sydney are world-class with many award-winning hotels, restaurants, bars, and entertainment venues.  

As our Lead Facilitator, reporting to the Star Academy Manager, you will lead the learning and development strategy for the group with a strong emphasis on training development and risk culture.  

This is a fantastic opportunity where you will develop and facilitate fun and interactive training programs that enhances Leader and Team Member capability, whilst meeting regulatory and governance requirements. 

This is a Sydney-based role open for a permanent full-time or contracting opportunity.

A few of your responsibilities:

• Develop and implement a training and development strategy that aligns with The Star’s ethical framework (purpose, values and principles), capability frameworks and compliance with NSW and QLD Casino Control Acts and other required legislation. 
• Facilitate interactive and engaging learning sessions, where the workshops will range from Welcome Days and onboarding to guest experience, technical skills, compliance, and leadership programs.
• Build and lead a high-performing training and development team capable of navigating the complexities of a diverse organisation in a regulated casino industry.
• Work with internal and external resources to progress elements of work to support the larger strategy and deliver assigned elements of The Star’s remediation plan.
• Evaluate learning effectiveness through assessments, feedback, and performance metrics, making continuous improvements.

What we will be looking for:

• Extensive experience in designing and managing training programs within a regulated industry.
• Ability to interpret the Australian Casino Control Acts, associated regulations, and compliance requirements.
• Strategic thinking with the ability to align training initiatives with Australian regulatory goals and the overarching training dominance framework.
• Ability to successfully execute and deliver training programs that uplifts leader and team member capability in line with regulatory and governance requirements.
• Bachelor's degree in a relevant field (e.g., Learning and Development, Organisational Psychology, Adult learning) 

About you:

You are a seasoned facilitator with in-depth knowledge of risk culture and compliance to carry out learning workshops supporting The Star’s regulatory requirements. Relationship building comes naturally to influence, inspire, and motivate individuals, and you have a proven track record in designing compliant training initiatives within an effective training governance framework.

Your role will be pivotal in shaping the success of our training and development offer for every team member at The Star. Join us in making a difference.

What can we offer you:

• Complimentary meal on site every day, including hot meals, sandwich bar and more
• Flexible working arrangements
• 30% Discounts across award winning restaurants and accommodation
• Lifestyle discounts including gym memberships and dry-cleaning services
• Mental Health and Wellbeing services
• Diversity & Inclusion areas of focus including Multicultural, Gender, Aboriginal & Torres Strait islander and LGBTQI+
• Endless career growth and opportunities to learn and develop your career

Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.

Our culture

Each team member is expected to champion The Star’s Purpose, Values, and Principles (PVP), which serve as the cornerstone of The Star’s culture.  

Our purpose it to create fun at trusted destinations. This commitment involves living our values of Build memorable connections, Own It, Lead with Integrity, and Take good care. 

We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia’s First Nations Peoples, and people with disabilities. We recognise the distinctive challenges that trans and gender-diverse applicants may encounter during the recruitment process.  We offer a range of flexible working options for team members to find a balance between work and life that’s right for them and their unique well-being needs.  

The Star is a WGEA Employee of Citation for Gender Equality holder and is recognised with a Gold Award 2022 by the Australian Workplace Equality Index (AWEI) which evaluates LGBTQI+ inclusiveness in the workplace.   

It’s your time to SHINE! 

Click on the link below to make your next career move with The Star.