Facility Operations Assistant Manager - The Star Gold Coast

Since 2014, The Star Gold Coast has undergone a remarkable evolution. Our mission, to create fun at trusted destinations, has resulted in an unparalleled experience. Guests indulge in lavish stays at The Star Grand's revamped five-star hotel rooms, the opulent suites of The Darling, and Australia's pioneering Dorsett Hotel. Culinary delights await at award-winning venues including Nineteen at The Star, Kiyomi, and Mei Wei. Entertainment options are abound with live concerts, theatre performances, Events Centre gatherings, outdoor "Live on the Lawn" events, and world-class DJ sets at Atrium Bar. The Star Gold Coast is where relaxation seamlessly intertwines with thrilling entertainment.

As our Facility Operations Assistant Manager, you will assist with leading, mentoring and developing our large and diverse team. With excellent communication skills and a keen eye for detail you will be a key part of our teams continued success.

This is a fantastic opportunity where you will take good care of both our property and our wider teams at The Star Gold Coast

A few of your responsibilities:

• Assist with the departmental rostering requirements in line with budgetary guidelines
• Supervise, support and provide team members feedback on performance
• Monitor departmental expenditure and the completion of business plans including budgets and forecasts
• Assist in the recruitment, training and performance management of team members

What we are looking for:

• Previous supervisory or management experience within a hotel
• Familiarity working with Enterprise Agreements & Payroll systems in a highly regulated environment
• Outstanding organisational skills with attention to detail
• Exceptional written and verbal communication skills
• Experience building positive working relationships between departments and within the team

About you:

As a seasoned expert in leadership, you understand the essence of delivering team engagement and a positive environment. With exceptional communication skills and a positive attitude, you’re poised to excel in this role.

Your role will be pivotal in shaping the success of our property at The Star. Join us in making a difference.

What can we offer you?

• Complimentary meal on site every day including hot meals, sandwich bar and more
• Up to 30% discounts across award winning restaurants and accommodation
• Career development, training, and courses via The Star Academy – limitless career opportunities
• Lifestyle discounts including gym memberships, retail discounts and dry-cleaning services
• Supportive leadership team 
• Paid Parental leave from Day 1, Secondary Carer’s leave also on offer
• Mental Health and Wellbeing services
• Diversity & Inclusion areas of focus including Multicultural, Gender, Aboriginal & Torres Strait islander and LGBTQI+

Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.

Our culture

At The Star, we are committed to creating a diverse, equitable and inclusive workplace that we know will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities. We believe in authenticity that embodies our Company values = Build Memorable Connections, Own It, Lead with Integrity, and Take Good Care.

We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia’s First Nations Peoples, and people with disabilities. We recognise the distinctive challenges that trans and gender-diverse applicants may encounter during the recruitment process.  We offer a range of flexible working options for team members to find a balance between work and life that’s right for them and their unique well-being needs. 

The Star is a WGEA Employee of Citation for Gender Equality holder and is recognised with a Gold Award 2022 by the Australian Workplace Equality Index (AWEI) which evaluates LGBTQI+ inclusiveness in the workplace.

It’s your time to SHINE!

Click on the link below to make your next career move with The Star.