IT Technical Analyst

About the role

The Technical Analyst (TA) is the escalation and overflow point for all ITSC customers in relation to IT Incidents, Service Requests and Problems that have been escalated by the Service Desk Tier 1.

As the subject matter expert in the eyes of the customer and Tier 1 Service Desk, the TA uses knowledge and expertise to resolve customer issues quickly and efficiently providing customers with a sense of comfort and security.

Our ideal candidate will have

• Technical Diploma or Degree
• Knowledge of Information Technology hardware and software theory and practical with demonstrable experience and understanding of technical issues for networking, operating systems, office automation software, corporate applications and hardware.
• Demonstrated commitment to customer service
• Worked successfully in an IT Support Role with at least a minimum of 2 years’ experience
• Customer Service qualities
• Substantial analytical and problem solving skills with attention to detail
• Demonstrated and/or ability to develop business awareness

Further to this we offer:

• Competitive salary packaging options
• Vibrant team culture working alongside like-minded individuals
• Chance to assist in delivering significant organisational change
• Work within an organisation that has a positive impact on our clients

Employment with Uniting is subject to satisfactory background checks which include a National Police Check and Reference Check.