Lending Client Services Assistant Manager

• Be part of Institutional Operations and join us in our transformation Journey!
• Make a mark to the business by driving continuous improvement and supporting our people to create digital mindsets
• Career Progressing Opportunity

About The Role

Role Location: ANZ Tower, 242 Pitt Street, Sydney NSW 2000

Role Type: Permanent, Full-time Opportunity

As a Lending Client Services Assistant Manager, you will be supporting the Relationship Credit and Relationship Management teams. You will be responsible for facility management and collateral management of transaction related matters, as well as being accountable for the broader Lending Operations activities to the Relationship Team. Additionally, you will leverage your strong customer focus and proven ability to provide quality customer service and work with your colleagues to identify better ways of doing things. You will challenge ideas with a different perspective to drive continuous improvements and demonstrate a growth mindset to ensure we provide the best possible Customer and Banker Experience.

About You

To grow and be successful in this role, you will ideally bring the following:

• A team player – You know we only win if we all win. You recognise and value the different perspectives and skills that your colleagues bring.
• The customer’s biggest fan – You demonstrate a thirst for better understanding the customer and identify ways to improve the customer experience.
• A continuous improvement junkie – You constructively challenge the status quo, you look for better ways of doing things and passionately advocate continuous improvement.
• A problem solver – You are energised by tackling problems and use critical thinking, your skills, knowledge colleagues and available data to drive better outcomes for our customers are the bank.
• Curious about technology and automation – You are curious about what is happening in the external market and in emerging trends and innovations and how we use this information to create better experiences for our customers and bankers.

About ANZ

At ANZ, everything we do boils down to ‘why’ – our purpose – to shape a world where people and communities thrive. We're just as focused on seeing our people thrive as well as our customers. We'll give you every opportunity to develop your career.

We are responding faster to changing customer requirements, focusing on the things that matter the most, energising our people, eliminating waste and reducing bureaucracy.

A happy workplace is a thriving one. So in order to attract and keep the best talent, and say thanks for the hard work, we make sure all our employees are rewarded.

We work flexibly at ANZ and encourage you to talk to us about how this role can be flexible for you and any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability, let us know how we can provide you with additional support.

To find out more about working at ANZ or to view other opportunities visit www.anz.com/careers. You may apply for this role by visiting ANZ Careers and search for reference number Taleo Job Code (AUS141246).