Portfolio Lead, Employee Experience Domain

The purpose of the Employee Experience domain is to create a seamless, engaging and highly functional experience for our employees through the provision of a world class technology environment. Employee Experience manages the technology that our employees use from devices to collaboration tools and works especially closely across the enterprise with our Infrastructure & Cloud, Security, Property and Service Centre colleagues to support our employees to be able to work remotely, from office and from branch.

The Portfolio Lead works with the Domain Lead and Technology Area Leads within the Domain to ensure the effective delivery of value to customers at pace. The Portfolio Lead ensures that the Tribes, Technology Areas & Squads have clear, measureable and aligned missions. The role involves identifying, planning & scheduling intra-domain dependencies ensuring that work is prioritised to deliver value to customers. Day to day, this role partners closely with the Employee Experience Domain Lead, Domain Architect, Technology Area Leads, Operations Lead and various other teams across Technology and the Business Divisions.

The Portfolio Lead also co-ordinates the Quarterly Business Review (QBR) process for the Domain and retains oversight of investment including trade-offs between customer needs, the strategic agenda and economic value as well as preparing clear Objectives and Key Results (OKRs) for new initiatives, themes & epics.

The Portfolio Lead is responsible for managing all ‘front door’ requests into the Domain, applying a Lean portfolio and continuous improvement approach, and providing reporting on flow and efficiency of delivery within the Domain.

Who are you?

• Known for Getting Stuff Done – I effectively synthesise multiple sources of information and leverage a broad network of connections to relentlessly prioritise and execute
• An Aligner - I understand that my area operates as part of a complex system and work closely with my colleagues to ensure alignment
• A collaboration champion – I champion collaboration and build the expertise, capabilities and engagement of team members that are embedded across multiple squads
• The customer’s greatest fan – I demonstrate a thirst for better understanding the customer, define the problem and develop solutions through their eyes
• Commercially savvy – I synthesise multiple sources of information and leverage strong relationships to make sound domain decisions that enable the needs of both the bank and the customer
• A knowledge junkie that does stuff with it – I actively seek out market trends, leading practices and innovations and rapidly maximise their relevance and opportunity for the organisation
• Have a good ol’ dose of professional humility – I actively and visibly ask for feedback and role model discussing failures and weaknesses in the interest of learning
• A problem solver – I am energised by tackling complex problems. I use my critical thinking, network, skills, knowledge, and available data to drive better outcomes for our customers and the bank
• Risk savvy – I build sustainable solutions that protect stakeholders and customers and proactively address risks by role-modelling improvements in the bank’s overall risk and control environment.
• Accessibility and Inclusion Champion – I am committed to ensuring that our products, services, workplace and culture are accessible and inclusive for everyone, supporting participation, independence and dignity for our customers and colleagues. I will have regard to Principles of Universal Design in my own work, and when I work with colleagues and suppliers.

What you bring to the Domain:

• Previous experience in scoping and developing plans for strategic work
• Experience in executing business change including key stakeholder management along the journey
• Proven analytical skills and data-driven decision making
• Developed mechanisms to track performance and iterative value realisation on investment
• Ability to quickly gather information on the progress of work and communicate this to key stakeholders
• Identify, monitor and manage risks, issues and dependencies, agreeing appropriate risk responses
• Extensive experience within a technology delivery role
• Exceptional commercial acumen.

This is a full-time permanent opportunity located at 839 Collins Street, Docklands VIC

To find out more about working at ANZ or to view other opportunities visit www.anz.com/careers. You may apply for this role by visiting ANZ Careers and search for reference number Taleo Job Code (AUS126222).