Reservation Services Supervisor

Our Reservation Services Supervisors are leaders in delivering thrilling experiences. Reporting to the Reservations Manager you will lead a team, drive guest service excellence, and assist in financial performance. We currently have a Full-time opportunity.

Please note this role requires full flexibility across 7 days including morning and evening shifts.

No two days will be the same however you will:

• Motivate and engage our Reservations Services Agents to continuously deliver five-star service to all customers
• Respond to guest feedback and implementing different processes to improve the guest experience
• Foster a winning, solution-oriented work environment to always deliver the best possible service to our guests
• Deliver thrilling experiences through the promotion of hotel rooms, restaurants, entertainment and special events across all Star properties
• Drive improvements in telephone and email services to reduce abandoned calls and email turnaround times

Our benefits

• Discounts across award winning restaurants and accommodation
• Diversity & Inclusion areas of focus include Multicultural, Gender, Aboriginal & Torres Strait islander and LGBTQI+
• Both parental and secondary carers leave available to all employees
• Lifestyle discounts including gym memberships and laundry services
• FREE buffet meal with a new menu every day
• $10 staff parking every day including weekends and late nights
• Career development, training, and courses via The Star Academy
• The Star is an Employer of Choice for Gender Diversity awarded by WGEA

To be successful in this role you will have:

• Experience in a supervisory/ team leader role within a large organisation
• Passion for customer service excellence and going above and beyond for guests
• Demonstrated experience working towards KPI’s and motivating team members to achieve targets
• Professional verbal and written communication skills

About us

The Star Entertainment Group’s vision is to be Australia’s leading integrated resort company. Attracting 18 million guests each year, The Star Entertainment Group’s properties across Sydney, Brisbane and the Gold Coast are world class tourist destinations that offer visitors a diverse selection of award-winning restaurants, bars, cafes, accommodation, and entertainment options.

Our culture

At The Star, we’re committed to creating a diverse, equitable and inclusive workplace that we know will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities. We welcome applications from all cultures, ages, religions, genders, LGBTIQ+ people, Australia’s First Nations Peoples, and people with disabilities. We offer a range of flexible working options for team members to find the balance between work and life that’s right for them and their unique wellbeing needs. 

The Star is a Founding Partner and Major Corporate Partner of Women in Gaming and Hospitality (WGHA) and is recognised with a GOLD Award 2021 by the Australian Workplace Equality Index (AWEI) which evaluates LGBTIQ+ inclusiveness in the workplace. 

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