Continuing and Professional Education Advisor

About the Job
As the Advisor within Continuing and Professional Education (CPE), Swinburne Edge, you will be responsible for the customer experience of Swinburne Edge students, handling a variety of client issues and enquiries via phone, email and face to face. Reporting to the Manager, Continual Professional Education (Operations), this position requires a dedication to providing outstanding customer service.

In this role you will utilise your knowledge of Swinburne Edge programs and University policies, have a high-level of attention to detail, strong conflict resolution skills, and the ability to work under pressure and be proficient in Microsoft Excel and multiple CRM systems.

About you
To be suitable for this role you will need to have experience in the below key accountabilities:

• Demonstrated relevant experience in the provision of high quality administrative and support services within a demanding, client focused environment.
• Demonstrated outstanding customer service skills with a willingness to go out of their way to ensure that the customer is satisfied.
• Strong interpersonal skills, including the ability to liaise effectively with a wide range of internal and external people, and maintain confidentiality.
• High-level ability and skills in the use of Microsoft Office software packages including word processing, spreadsheets and databases.

Qualifications

• Completion of a Certificate IV level qualification or relevant work experience. Cert IV TAE is advantageous.

To Apply
Please submitted your CV and cover letter addressing why you believe you suitable for this position.

For further information about this role and to review the position description; please click 'apply' or click onto it at the bottom of the advert.

Please Note: Appointment to this position is subject to passing a Working with Children Check.

If you are experiencing technical difficulties with your application, please contact the Swinburne Talent Acquisition Team on staffrecruitment@swin.edu.au

Applications Close: Friday, 8th July 2022 at 5pm.

Swinburne offers flexible working options, leave and parenting/carer policies to support work life balance. 

Diversity and Inclusion
Swinburne is a large and culturally diverse organisation and we are proud of our commitment to equity and inclusion through key initiatives. For further information on all our initiatives visit our equity and diversity website

We welcome and encourage applicants from diverse backgrounds to apply.

We are committed to making the recruitment process fair and equitable for all our candidates. If you have specific accessibility or support requirements please contact Maree Norden, Diversity & Inclusion Manager at inclusion@swin.edu.au

Aboriginal and Torres Strait Islander
We welcome and strongly encourage applications from Aboriginal and Torres Strait Islander people.

For any support please contact our Aboriginal Employment Coordinator at DeadlyCareers@swin.edu.au or for more information on our Indigenous strategies please follow the link to our RAP Reconciliation Action Plan

Vaccination Requirements
Orders from Victoria’s Minister for Health require all Swinburne workers to be fully vaccinated against COVID-19, unless they are an Excepted Person as defined by the Pandemic COVID-19 Mandatory Vaccination (Specified Workers) 2021 Order (No. 1). All applicants must therefore be able to comply with this requirement.

We are a 2022 Circle Back Initiative Employer – we commit to respond to every applicant.

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