Learning & Development Facilitator

LEARNING & DEVELOPMENT FACILITATOR – LEARNING & DEVELOPMENT 

The Star Entertainment Group (TSEG) is a publicly listed company on the ASX. Our purpose is to create fun at trusted destinations and our aim is to deliver sustainable outcomes for our guests, our Team Members, the communities in which we exist and our shareholders. We do this by providing entertainment, gaming, and leisure experiences in a safe, responsible, and ethical way. We will do this by embedding our values to lead the organisation with a focus on safer gambling and good business practices. 

Our properties across Brisbane, the Gold Coast and Sydney are world-class with many award-winning hotels, restaurants, bars, and entertainment venues.  

As our Learning & Development Facilitator, reporting to the Star Academy Manager, you will deliver The Star Entertainment’s learning and development strategy that supports our risk culture and compliance needs through workshop facilitation. 

This is a fantastic opportunity for a facilitator superstar to create dynamic learning experiences that contribute to the professional growth and effectiveness of The Star’s workforce. 

A few of your responsibilities:

• Facilitate interactive and engaging learning sessions, where the workshops will range from Welcome Days and onboarding to guest experience, technical skills, compliance, and leadership programs.  

• Evaluate learning effectiveness through assessments, feedback, and performance metrics, making continuous improvements. 

• Tailor programs to provide context to each audience group, ensuring participants are clear on how to apply the learning in their role. 

• Manage logistical aspects of workshops including scheduling, resources, and participants communications. 

• Work closely with business leaders and subject matter experts to understand the impact of training and where improvements can be made for future. 

• Provide one-on-one coaching or additional support to participants as needed for optimal skill development. 

What we will be looking for:

• Extensive experience in Learning & Development facilitation in the service/hospitality industry or regulated environment (virtual and in-person). 

• Ability to align training initiatives with Australian regulatory goals and the overarching training dominance framework. 

• Experience in successfully developing and delivering training programs that uplifts leaders and team members’ capability as part of regulatory and governance requirements. 

• Interpretation of the Australian Casino Control Acts, associated regulations, and compliance requirements. 

• Tertiary degree in a relevant field with Certificate IV in Training (e.g., Learning and Development, Organisational Psychology, Adult learning)  

About you:

You are a seasoned facilitator with in-depth knowledge of risk culture and compliance to carry out learning workshops supporting The Star’s regulatory requirements. Relationship building comes naturally to influence, inspire, and motivate individuals, and you have a proven track record in designing compliant training initiatives within an effective training governance framework. 

Your role will be pivotal in shaping the success of our training and development offer for every team member at The Star. Join us in making a difference. 

What can we offer you:

• Complimentary meal on site every day, including hot meals, sandwich bar and more 

• Discounted parking available in the city 

• Flexible working arrangements 

• 30% Discounts across award winning restaurants and accommodation 

• Lifestyle discounts including gym memberships and dry-cleaning services 

• Diversity & Inclusion areas of focus including Multicultural, Gender, Aboriginal & Torres Strait islander and LGBTQI+ 

• Opportunity to work with elite professionals and assets 

Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position. 

Our culture 

Each team member is expected to champion The Star’s Purpose, Values, and Principles (PVP), which serve as the cornerstone of The Star’s culture.  

Our purpose it to create fun at trusted destinations. This commitment involves living our values of Build memorable connections, Own It, Lead with Integrity, and Take good care. 

We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia’s First Nations Peoples, and people with disabilities. We recognise the distinctive challenges that trans and gender-diverse applicants may encounter during the recruitment process.  We offer a range of flexible working options for team members to find a balance between work and life that’s right for them and their unique well-being needs.  

The Star is a WGEA Employee of Citation for Gender Equality holder and is recognised with a Gold Award 2022 by the Australian Workplace Equality Index (AWEI) which evaluates LGBTQI+ inclusiveness in the workplace.   

It’s your time to SHINE! 

Click on the link below to make your next career move with The Star.