Development & Training Manager - Food & Beverage - The Star Sydney

For two decades, The Star Sydney has been a local landmark, deeply ingrained in Pyrmont and Darling Harbour. Committed to our communities, we strive to create fun in trusted destinations as Australia's premier entertainment hub. Our Forbes 5-star hotel, The Darling, and state-of-the-art venues including The Star Event Centre and The Lyric Theatre have hosted prestigious events and international acts. With extraordinary dining options, including Sokyo, BLACK Bar and Grill, and our vibrant Sports Bar where the action is live and loud, we are dedicated to delivering the ultimate entertainment, hospitality, and dining experiences for all. 

As our Development & Training Manager reporting to the Director of Food & Beverage Performance, the F&B Development & Training Manager will be invaluable to our F&B department.

This is a fantastic opportunity where you will be able to communicate the learning strategy for Food & Beverage, as well as develop a program to strengthen outcomes across guest experience delivery and team engagement, whilst ensuring alignment of Diversity & Inclusion objectives.

A few of your responsibilities:??? 

• Manage the planning, implementation and execution of all F&B training requirements
• Enjoy leading the development of professional hospitality teams in a 5-star environment
• Determine and provide strategic direction to the department, ensuring performance and organisational objectives are delivered
• Ensure team members are trained to a high level of competency with a focus on guest service, experience and all Star Entertainment Group policies and procedures
• Maintain accountability of the internal F&B accreditation process to enable the career development of F&B team members to be competency based  
• Partner regularly with People & Performance and F&B Leadership teams to identify career pathways, strengthen retention of talent, and embed leadership capabilities
• Work with internal and external stakeholders to ensure compliance obligations across the F&B team are clearly articulated and plans are developed to meet these

What we are looking for:?? 

• Food & Beverage industry experience in a previous senior leadership role that includes people management
• Exposure to both business and operational systems
• High attention to detail and ability to solve problems
• Exceptional communication skills with the ability to engage various stakeholders to support initiatives
• Understanding of relevant rules and regulations around RSA and WH&S and its reporting requirements
• Capability to facilitate change and build trust with a large team that is focused on guest service culture Collaborative approach and drive to build strong relationships with key stakeholders and leaders across the business as well as appropriate regulatory bodies
• Passionate about influencing, leading and building a guest focused culture

About you:?? 

An expert in the L&D space with hospitality experience, will enable you an opportunity to develop and effectively communicate the learning strategy for F&B, working with the team to deliver the Food & Beverage training pathway and ensure a career pipeline for our Team Members and Leaders.

Your role will be pivotal in shaping the success of our Food & Beverage team at The Star. Join us in making a difference.

What we can offer you 

• FREE buffet meal with a new menu every day at our Employee Dining Room
• Uniform laundered and ready for you daily on property
• Free transport on Light Rail from Central to The Star
• $10/day parking available on property
• 30% staff discounts across our award-winning venues on all 3 of our properties
• Lifestyle and wellbeing discounts and benefits, including EAP & gym memberships
• Generous Paid Leave for primary and secondary carers
• The Star is an Employer of Choice for Gender Diversity awarded by WGEA
• Groupwide Diversity & Inclusion focus areas including LGBTQI, Multicultural, Gender and Indigenous
• Career development, training, and courses via The Star Academy – limitless career opportunities? 
• An organisation that values diversity, teamwork and being your best self? 

Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position. 

Our culture 

At The Star, we are committed to creating a diverse, equitable and inclusive workplace that we know will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities. We believe in authenticity that embodies our Company values = Build Memorable Connections, Own It, Lead with Integrity, and Take Good Care. 

We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia’s First Nations Peoples, and people with disabilities. We recognise the distinctive challenges that trans and gender-diverse applicants may encounter during the recruitment process.  We offer a range of flexible working options for team members to find a balance between work and life that’s right for them and their unique well-being needs.  

The Star is a WGEA Employee of Citation for Gender Equality holder and is recognised with a Gold Award 2022 by the Australian Workplace Equality Index (AWEI) which evaluates LGBTQI+ inclusiveness in the workplace.   

It's your time to SHINE! 

Click on the link below to make your next career move with The Star.