Manager Graduation, Fees and Scholarships

About the Role 
Join our team at Swinburne University as the Manager of Graduations, Fees, and Scholarships! Reporting to the Deputy Director of Enrolment & Graduation Services, this role oversees the day-to-day operations of two university-wide functional units: the Graduations Unit and the Fees and Scholarships team. Located in the Department of Student Administration, you will work closely with the Registrar and the Student Administration leadership team, and be responsible for staff management, process improvements, and ensuring excellent service delivery.

As the Manager, you will build strong relationships with various departments within the University, including the Office of DVC/s, Swinburne International, Marketing Services, Finance, and more. You will play a key role in planning and coordinating important activities and events, monitoring team performance, and collaborating with stakeholders to deliver best practice services.

Stay ahead of compliance responsibilities related to student fees, scholarships, and graduation services, and lead the implementation of innovative systems and technologies to enhance the student experience. Utilize data analysis and feedback to drive continuous improvement and provide coaching and mentoring to your team.

Join us in creating a positive workplace culture and ensuring a top-notch student experience. Apply now to be a part of our dynamic Student Administration leadership team!

About You  
To be suitable for this role you will need to have experience in the below key accountabilities: 

• Demonstrated experience in the planning and management of higher education/VE/Foundation and Pathways administration, preferably in relation to Graduations, Fees and Scholarships, and enquiry management.
• Knowledge of the Higher Education, VE, Foundation and Pathways legislative environment.
• Demonstrated high level analytical, numerical and problem-solving skills, particularly in developing innovative solutions to problems/issues, in customer service environments.
• Demonstrated ability to investigate and make informed decisions regarding complex issues within a short timeframe.
• Experience in managing staff and holding people accountable for performance.

Qualifications

• Requires knowledge or training equivalent to: - postgraduate qualifications or progress towards postgraduate qualifications and extensive relevant experience; or - extensive experience and management expertise; or - an equivalent combination of relevant experience and/or education/training.

About Swinburne University of Technology 
Swinburne Horizon 2025 draws upon our understanding of future challenges. With this new strategic plan, we choose to build Swinburne as the prototype of a new and different university – one that is truly of Technology, of Innovation and of Entrepreneurship, and proud of it. We are committed to a differentiated university proposition in education and research, so that:

• Every Swinburne learner gets a work experience
• Every Swinburne graduate gets a job
• Every Swinburne partner gets a tech solution
• Swinburne is the prototype of global best practice 

The achievement of our 2025 moon shots depends on our capacity to work collectively, always, as One Swinburne.

To Apply 
Please submit your CV and cover letter addressing your suitability for this position.  

To review the Position Description and to apply, please scroll down to the bottom of the page.

If you are viewing this advert from an external site, please click ‘apply’ and you will be redirected to Swinburne’s Jobs website to access the Position Description at the bottom of the page.

For more information about the role, please reach out to Eve echarif@swin.edu.au

Please Note: Appointment to this position is subject to passing a Working with Children Check.

If you are experiencing technical difficulties with your application, please contact the Swinburne Talent Acquisition Team on staffrecruitment@swin.edu.au. 

Applications Close: Sunday May 5th  at 11pm

Swinburne offers flexible working options, leave and parenting/carer policies to support work life balance.

Equity and Diversity
Swinburne is a large and culturally diverse organisation and we are proud of our commitment to equity, diversity and inclusion through key initiatives.  For further information on all our initiatives visit our Equity & Diversity website.

We welcome and encourage applicants from diverse backgrounds to apply.

We are committed to making the recruitment process fair and equitable for all our candidates. If you have specific accessibility or support requirements please contact inclusion@swin.edu.au

Aboriginal and Torres Strait Islander Applicants
We welcome and strongly encourage applications from Aboriginal and Torres Strait Islander people. 

For any support please contact DeadlyCareers@swin.edu.au or for more information on our Indigenous strategies please follow the link to our RAP Reconciliation Action Plan

We are a 2023 Circle Back Initiative Employer – we commit to respond to every applicant