Receptionist

RECEPTIONIST

The Star Entertainment Group (TSEG) is a publicly listed company on the ASX. Our purpose is to create fun at trusted destinations and our aim is to deliver sustainable outcomes for our guests, our Team Members, the communities in which we exist and our shareholders. We do this by providing entertainment, gaming, and leisure experiences in a safe, responsible, and ethical way. We will do this by embedding our values to lead the organisation with a focus on safer gambling and good business practices. 

Our properties across Brisbane, the Gold Coast and Sydney are world-class with many award-winning hotels, restaurants, bars, and entertainment venues.  

As our Receptionist, reporting to the Chief operating Officer, you will provide superior guest service to all visitors to the Brisbane Corporate Office, upholding high levels of discretion and confidentiality at all times. You will ensure completion of all daily operations associated with the Reception Desk and undertake a range of administration tasks in a professional and welcoming way aligned to The Star’s values and principles.

This is a fantastic opportunity where you will play a pivotal role in representing The Star as the first point of contact and supporting senior leadership in timely responses to queries.

A few of your responsibilities:

• Greet and respond to visitors with courtesy, respect and discretion
• Respond to all telephone calls in a prompt and courteous manner
• Direct all external stakeholder and team member messages to the appropriate place
• Forward property emails to relevant department for resolution
• Perform other related and compatible duties as required, including purchase orders

What we are looking for:

• Previous administrative experience
• Excellent communication skills, both verbal and written
• Well-developed organisational skills
• Capability to prioritise and work autonomously, and demonstrate initiative
• Advanced computer literacy

You are well presented, confident and highly experienced in the range of administrative tasks associated with working on a reception desk and pride yourself on your ability to stay on top of demands in a fast paced, dynamic environment. You understand the importance of creating a memorable first impression and go above and beyond to deliver an exceptional experience through anticipating needs and being one step ahead.

Your role will be pivotal in bringing to life our values for guests as well our stakeholders. Join us in making a difference.

What can we offer you:

• Complimentary meal on site every day, including hot meals, sandwich bar and more
• Discounted parking available in the city
• Up to 30% Discounts across award winning restaurants and accommodation
• Lifestyle discounts including gym memberships and dry-cleaning services
• An organisation that values diversity, teamwork and being your best self
• Mental Health and Wellbeing services
• Diversity & Inclusion areas of focus including Multicultural, Gender, Aboriginal & Torres Strait islander and LGBTQI+
• Endless career growth and opportunities to learn and develop your career

Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.

Our culture

Each team member is expected to champion The Star’s Purpose, Values, and Principles (PVP), which serve as the cornerstone of The Star’s culture.  

Our purpose it to create fun at trusted destinations. This commitment involves living our values of Build memorable connections, Own It, Lead with Integrity, and Take good care. 

We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia’s First Nations Peoples, and people with disabilities. We recognise the distinctive challenges that trans and gender-diverse applicants may encounter during the recruitment process.  We offer a range of flexible working options for team members to find a balance between work and life that’s right for them and their unique well-being needs.  

The Star is a WGEA Employee of Citation for Gender Equality holder and is recognised with a Gold Award 2022 by the Australian Workplace Equality Index (AWEI) which evaluates LGBTQI+ inclusiveness in the workplace.   

It’s your time to SHINE! 

Click on the link below to make your next career move with The Star.