Program Support Officer - Book Groups (City Campus)

About the role:

Join Box Hill Institute in this unique and exciting role as our Book Groups Program Support Officer based at our City Campus!

Within this role you will be ensuring the successful day-day customer service and administration of our Book Groups program which forms part of our broader Short Courses team. Our Book Groups program has over 5000 members; many of whom you will be liaising with regularly (as well as our internal staff) and providing responses to their enquiries.

You will also be responsible for organising the daily dispatch information for our warehouse team where the books are sent to a number of Book Groups across the country! Your role ensures fair and considered distrubtion of books and eBooks to Book Group members and maintains a database of inventory tracking- including lost and missing books.

This is a unique role for someone who is passionate about reading and has administration/customer service experience. The role forms part of the Box Hill Institute Centre for Adult Education (CAE) organisation and is an ongoing opportunity!

For read more about our exciting Book Groups and what you will be involved in please see the link below:

https://www.cae.edu.au/book-groups/about-cae-book-groups/

This opportunity is fixed term until December 2024 and salary is PACCT 3 $56,592 per annum (exclusive of superannuation).

About You:

• Demonstrated experience in a program support role and/or a strong administration/customer service background
• Interest/passion for reading novels (you will be selecting novels to be added to our program!) Ability to discuss books with staff, customers and industry contacts
• Ability to use common software applications and effectively utilise technology to manage workload and coordinate information
• Strong organisational and time management skills
• Ability to build relationships with stakeholders
• High level communication and customer service skills; listen to customers and provide high quality outcomes

About Us:

We are proud to be a leading education provider with a strong reputation for delivering high quality educational outcomes.

Our organisation comprises of Box Hill Institute (Box Hill & Lilydale locations) and Centre for Adult Education (Melbourne CBD) as well as partnerships across various correctional and defence sites in Victoria.

We are committed to a highly motivated and aligned workforce, so we’ll be by your side to enable you, help you grow, and offer you benefits which enhance your work life balance.

Box Hill Institute is a welcoming, safe and respectful work environment. We are work-life friendly and an equal opportunity employer. We encourage people from all backgrounds, abilities and identities to apply for our vacancies.

Benefits:

We offer more than just a job; we offer benefits to enhance your work life, help you grow, and celebrate your achievements. Employment benefits include:

• Flexible work arrangements (dependent on the role requirements)
• Career progression opportunities and reward & recognition programs
• On-site parking
• Novated leasing and salary packaging
• Access to health & wellbeing resources
• Employee discounts on health insurance, car rental, newspaper subscriptions and more
• Access to libraries offering ebooks, films, novels, childrens books and so much more
• Discounts on CAE/Box Hill Institute short courses for staff and their immediate family as well as discounted access to our floristry, beauticians, restaurant, Vet & dog grooming
• Purchased Leave

If you have questions about this role, please contact Bill Collopy via email at B.Collopy@boxhill.edu.au

Applications close: 5pm, Tuesday 14th May 2024

We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.

Candidates for employment at Box Hill Institute will be subject to pre-employment probity checks, and must satisfy Box Hill Institute’s pre-conditions for employment. These include providing a satisfactory (valid employee) Working With Children Check and National Police Check.

Box Hill Institute reserves the right to withdraw an advertised position at any stage.