Customer Relations Manager

Customer Relations Manager - VIP Domestic Sales & Marketing

The Star Entertainment Group (TSEG) is a publicly listed company on the ASX. Our purpose is to create fun at trusted destinations and our aim is to deliver sustainable outcomes for our guests, our Team Members, the communities in which we exist and our shareholders. We do this by providing entertainment, gaming, and leisure experiences in a safe, responsible, and ethical way. We will do this by embedding our values to lead the organisation with a focus on safer gambling and good business practices. 

Our properties across Brisbane, the Gold Coast and Sydney are world-class with many award-winning hotels, restaurants, bars, and entertainment venues. 

As our Customer Relations Manager reporting to the Vice President Sales & Marketing, you will actively engage, develop, and grow The Star Entertainment Group Interstate Market through relationship marketing to support the Star Sydney, Star Gold Coast and Brisbane Treasury.

This is a fantastic opportunity where you will use your sales skills to develop and implement strategies to retain, protect and grow the interstate VIP database. 

A few of your responsibilities:?? 

• Manage client relationships that grow our VIP patron database to increase The Star Entertainment’s domestic market share.
• Develop customer-centric growth strategies that align to relevant compliance and statutory requirements
• Identify opportunities to grow the domestic database through commercial relationships and subsequent revenues
• Manage marketing trips and patron entertaining budget with appropriate return on investment.
• Liaise with internal stakeholders to utilise property events and functions, ensuring direct mail offers are attractive for VIP patrons 

What we are looking for:? 

• Understanding of relevant compliance requirements including associated legislation, System of Accounting and ICMs 
• Proven experience in a hospitality, sales or related environment is crucial. 
• Ability to maintaining stakeholder, customer and client relationships. 
• You will have a strategic attitude in all tasks you perform.  
• Highly organised and excellent communication skills 

 About you:? 

You are an experienced professional with a proven track record in database management, customer service and stakeholder management. Your proactive approach, combined with the ability to identify new opportunities, make you an asset to The Star as we look[AF4] [JP5]  to expand our market presence and exceed customer expectations.  

Your role will be pivotal in shaping the success of our customer journey at The Star. Join us in making a difference.? 

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What we can offer you:? 

• Complimentary meal on site every day including hot meals, sandwich bar and more? 
• Uniform laundered and ready for you daily on property? 
• Flexible working arrangements? 
• Discounted parking available in the city? 
• Discounted parking + other transport options (dependent on property)? 
• Up to 30% discounts across award winning restaurants and accommodation? 

Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.? 

Our culture? 

Each team member is expected to champion The Star’s Purpose, Values, and Principles (PVP), which serve as the cornerstone of The Star’s culture.?? 

Our purpose it to create fun at trusted destinations. This commitment involves living our values of Build memorable connections, Own It, Lead with Integrity, and Take good care.? 

We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia’s First Nations Peoples, and people with disabilities. We recognise the distinctive challenges that trans and gender-diverse applicants may encounter during the recruitment process.? We offer a range of flexible working options for team members to find a balance between work and life that’s right for them and their unique well-being needs.?? 

The Star is a WGEA Employee of Citation for Gender Equality holder and is recognised with a Gold Award 2022 by the Australian Workplace Equality Index (AWEI) which evaluates LGBTQI+ inclusiveness in the workplace.??? 

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It’s your time to SHINE!? 

Click on the link below to make your next career move with The Star.?