Premium Guest Executive BNE

Premium Guest Executive 

The Star Entertainment Group (TSEG) is a publicly listed company on the ASX. Our purpose is to create fun at trusted destinations and our aim is to deliver sustainable outcomes for our guests, our Team Members, the communities in which we exist and our shareholders. We do this by providing entertainment, gaming, and leisure experiences in a safe, responsible, and ethical way. We will do this by embedding our values to lead the organisation with a focus on safer gambling and good business practices.

Our properties across Brisbane, the Gold Coast and Sydney are world-class with many award-winning hotels, restaurants, bars, and entertainment venues.

As a Premium Guest Executive working in our VIP Domestic Sales and Marketing team, you will focus on implementing marketing initiatives to retain and grow The Star’s local VIP guests. Your demonstrated passion for providing excellent guest service and ability to develop and maintain key relationships, will enable you to exceed expectations, promoting guest engagement and increasing visitation to The Star Sydney.

This is a fantastic opportunity where you will work as a team to support the Vice President Premium Guest in the development and implementation of business plans in addition to identifying new and creative marketing opportunities.

A few of your responsibilities: 

• Managing a dedicated Hosting List of Local Platinum & Diamond members
• Meeting individual KPIs regarding sales budget targets and the activation of hosted members
• Maintaining and developing strong interpersonal relationships
• Representing The Star at hosted events and promotions both on and off site
• Managing member local accommodation and restaurant reservations requests
• Managing Interdivisional travel bookings and RSVPs to events and promotions

What we are looking for: 

• Prior 2+ years Gaming / VIP Host experience
• Previous Sales / Guest Service experience in a fast-paced environment
• Strong commercial understanding
• Proven ability to develop relationships
• Strong computer, written and verbal communication skills
• Ability to speak a second language is advantageous
• Ability to work in a 24/7 environment

About you: 

You are a customer focused and passionate individual when it comes to providing excellent guest experience. You are an empathetic individual who uses active listening skills when communicating and problem-solving issues that arise.

Your role will be pivotal in shaping the success of our premium guest experience at The Star. Join us in making a difference.

What we can offer you: 

• Complimentary meal on site every day including hot meals, sandwich bar and more 
• Uniform laundered and ready for you daily on property 
• Flexible working arrangements 
• Discounted parking available in the city 
• Discounted parking + other transport options (dependent on property) 
• Up to 30% discounts across award winning restaurants and accommodation 

Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position. 

Our culture 

Each team member is expected to champion The Star’s Purpose, Values, and Principles (PVP), which serve as the cornerstone of The Star’s culture.  Our purpose it to create fun at trusted destinations. This commitment involves living our values of Build memorable connections, Own It, Lead with Integrity, and Take good care. 

We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia’s First Nations Peoples, and people with disabilities. We recognise the distinctive challenges that trans and gender-diverse applicants may encounter during the recruitment process.  We offer a range of flexible working options for team members to find a balance between work and life that’s right for them and their unique well-being needs.  

The Star is a WGEA Employee of Citation for Gender Equality holder and is recognised with a Gold Award 2022 by the Australian Workplace Equality Index (AWEI) which evaluates LGBTQI+ inclusiveness in the workplace.   

It’s your time to SHINE! 

Click on the link below to make your next career move with The Star.