CRM Engineer - Institutional - Melbourne


Reference #
Closing Date

Banking & Financial Services

Vacancy Type
Work type
CRM Engineer – Institutional – Melbourne
  • Improve customer and banker experience through development of the CRM Platform
  • Leverage your strong development background to learn new skills in our Agile team
First a Bit About ANZ-
At ANZ, everything we do boils down to ‘why’ – our purpose – to shape a world where people and communities thrive. We're just as focused on seeing our people thrive as well as our customers. We'll give you every opportunity to develop your career. We are responding faster to changing customer requirements, focusing on the things that matter the most, energising our people, eliminating waste and reducing bureaucracy.

ANZ has started to move to a new way of working, leveraging agile practices. To understand more about this new way of working and if this role is right for you, we strongly encourage you to take a look at The ANZ Way vimeo channel where you’ll find ‘The ANZ Way’ animation and the ‘New Ways of Working’ animation.

We’ve also got some great information about what it’s like to work in ‘Engineering@ANZ’ on our LinkedIn Life page.

And now the role-
The Institutional domain will deliver full end-to-end world class products and services to our global Institutional, Corporate and Commercial and Retail customers across Asia. It will incorporate capabilities across areas of Investment Banking, Trading and Sales, Cash Management, Wholesale Lending and Trade Finance.

The Institutional domain will enable our Institutional business partners and customers through providing stable, scalable, innovative and leading technology platforms and solutions which focus on great customer and banker experience, operational excellence and future ready technology - aligning focus on business strategic outcomes and high value technology practices

We have a career opportunity based in Melbourne for an Engineer to step into our existing Mercury Team. This team is responsible for supporting and developing the CRM Platform for ANZ Institutional. The team’s mission is to be ANZ Institutional’s single CRM repository, which is available to bankers across multiple devices (Desktop and Mobile).
To learn more about Wholesale Digital and Customer Data, click on the Vimeo link below-

Pw- wynwong
What will be in your toolkit?
  • Strong development background with several years of experience. Preferably with packaged applications
  • Exposure to 3 tier architecture with knowledge of WebSphere, IIS, Windows Server etc.
  • Exposure to utilising functional languages to script customisations (e.g. utilising Scheme)
  • Experience with SQL Server or Oracle, e.g. ability to write queries to produce business reports and understanding of what constitutes a performant database structure.
  • Experience with code versioning tools (Git, SVN, Mercurial) and Build Automation tooling (Bamboo, Jenkins, TeamCity, etc.).
  • Experience working in an Agile environment with experience in the Atlassian suite e.g. JIRA, Confluence.
  • Exposure to performance monitoring tools (Dynatrace, Splunk, CA APM, New Relic).
  • Demonstrated experience in rapidly picking up new technologies and troubleshooting issues.
  • Demonstrated ability to understand business requirements and translate them to technical stories.
  • Will need to work occasional weekends for implementation support with time in lieu given.
  • Banking experience would be beneficial but not mandatory.
  • Experience with web based applications including iOS/Android mobile devices is also desirable but not mandatory.


What might a day in the life look like?

  • Produce development outputs that are of high quality and meet business and customer expectations.
  • Work collaboratively with the business and technology partners to design solutions that can meet current and future business/customer needs.
  • Provide technical input into strategic plans for technology products and services to improve the capability, quality and performance of systems.
  • Identify and implement opportunities to improve software development processes and tools with the aim of reducing development effort and duration and creating best practise approaches to development.
  • Enables continuous delivery practices to increase delivery speed.
  • Participation in agile ceremonies (sprint planning, story estimation, retrospectives, etc.).
  • Works in collaborative teams to build innovative solutions.
  • Implements a culture within the Tech Area and the Chapter, encouraging best practices around reviews, quality and documentation.
    Additional Information
    Visit our ANZ Life page for more information on how we work at ANZ
    We’ve also got some great information about what it’s like to work in ‘Data@ANZ’ on our LinkedIn Life page
    We’ve also got some great information about what it’s like to work in ‘Engineering@ANZ’ on our LinkedIn Life page
    At ANZ we aim to create an inclusive environment where employee differences such as gender, age, culture, disability, sexual orientation, family and caring responsibilities and religion are valued.

    We work flexibly at ANZ. Talk to us and let us know how this role can be flexible for you.

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