Journey Expert


Vacancy closed!

Unfortunately this vacancy is no longer open. Please contact a member of staff if you require assistance.

Reference #
Closing Date

Banking & Financial Services

Vacancy Type
Work type

Journey Expert, Marketing & Strategy – Home Owners Tribe  

The purpose of the Home Owners Tribe is to make ANZ the best bank for Australians looking to buy, own or sell a home (efficiently, honestly and fairly).


As a Journey Expert – Marketing & Strategy, you will be working within squads responsible for continually improving the reasons for Australians to choose ANZ through collecting deep customer , buying journey & channel insight, designing compelling propositions (across a wide spectrum of choice factors such as product & packaging, price, services, process, education, credit policy) and then delivering these through excellent execution across all buying channels along with distinctive advertising and communications.

For more information about what a day in the life of a Journey Expert looks like,  check out our Journey Expert persona or watch this animation to get an insight in to what a day in their life might look like.

Who are you?
  • A team player – You know we only win if we all win. You recognise and value the different perspectives and skills your colleagues bring. It is not about being a hero but jumping in and contributing to the successful delivery of the team’s mission
  • The customer’s biggest fan – You demonstrate a thirst for better understanding the customer and define the problem and develop solutions through their eyes
  • Comfortable being uncomfortable – You are comfortable with uncertainty and have the ability to effectively manage yourself through ambiguity and change
  • Continuous improvement junkie – You constructively challenge the status quo, look for better ways to do things and passionately advocate continuous improvement
  • Committed to your own and other’s growth – You strive to stretch and grow yourself and others by identifying your own development areas, seeking feedback and providing feedback to others to help them learn and grow everyday
  • A problem solver – You are energised by tackling complex problems and use critical thinking, your network, skills, knowledge, and available data to drive better outcomes for our customers and the bank
  • Risk savvy – You build sustainable solutions that protect customers, stakeholders and the community
What you bring to the Tribe:

To grow and be successful in this role, you will  bring the following:

  • Tertiary/post graduate marketing qualifications
  • Curiosity to understand the Home Owners business drivers, customer needs and a focus on putting the customer at the centre of all that we do.
  • A growth mindset, resilient nature, and an ability to cope and support others through ambiguity, uncertainty and change at pace.
  • Some experience with customer proposition development (research, design, launch to market).
  • 5 years + as product marketing or campaign manager.  You are a marketer  who deliver on objectives and has track record of executing marketing plans on time, on budget and with high quality.
  • Agile experience desirable, but not mandatory.
  • Sound understanding of integrated marketing communications including media strategy and mix, creative development and production as well as 1:1/data leads marketing communications.
  • Good understanding of customer journeys and channels, and how customers interact with branch, Mobile lending, third party (Broker), digital and phone channels to enquire and apply and be serviced.
  • Experience within financial services and financial products desirable
  • Results Focus – Knows how to measure initiatives and continually strives to improve business performance.
Role Location: 833 Collins Street, Docklands
Role Type: Permanent

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