Journey Expert - Fraud


Reference #
Closing Date

Banking & Financial Services

Vacancy Type
Work type

We’ve changed the way we run the Australia business, adopted a new way of working and introduced design thinking approaches so we can build a better ANZ for our customers today and in the future. The success of our Australia business – made up of Australia Retail & Commercial led by Mark Hand, and Digital & Australia Transformation led by Maile Carnegie - is dependent on having great people to deliver quality outcomes for our customers.

The ANZx team (Australia Business Transformation) is looking for people who are passionate about transformational change and doing great things for our customers, to help us redefine banking for the future. Join us as we reimagine services using the latest platforms and technology, to better support our customers’ financial wellbeing.

If you’d like to be a part of something really different, then we’d love to hear from you.

What’s your mission?

Are you a subject matter expert in Fraud?  As part of ANZx, we’re working to make our approach to risk, security and privacy a competitive advantage and looking for a small number of passionate individuals to become a catalyst for the design, development and implementation of our key control landscape.

Successful candidates will be responsible for helping design and deploy strategy, policy and procedure as part of ANZx’s join, get setup up and manage identity value stream, and will work closely with our 1st line Assurance and 2nd line Risk and Compliance Teams on this journey.  This is a hands on role – it’s going to require strategic thinking, industry and competitor understanding, regulatory knowledge – and the ability to translate/create meaningful procedure and process definition.

What will your day look like?
  • Assessing risk based on a deep understanding of the evolving risk/threat/regulatory environment in these specific subject matters
  • Evaluate new products, services, customers, and geographies, and advise on higher risk customers/third parties/products/services, to determine risk and develop automated controls, policies and procedures to mitigate the risk.
  • Partnering with functional areas to capitalize on existing controls/solutions and co-design new ones in ways that leverage the breadth and depth of ANZ’s resources
  • Apply subject matter expertise to ensure adherence with relevant legislation and any other applicable rules/guidance
  • Design, document and support roll-out of the Fraud strategy for ANZx.
  • Create frameworks, procedures, thresholds and process flows to support the implementation.
  • Ensure consistency, standards and quality control of methodologies across the programme and ANZ (where needed/appropriate).
  • Assist in the development, implementation, and periodic performance of key controls.
  • Demonstrate robust subject matter expertise and thought leadership through hosting and participating in ANZx knowledge sharing events

What will be in your toolkit?

  • Technology-driven mindset, digitally curious, up-to-date with digital and technology literature, trends, etc. that can meaningfully strike the balance of thinking outside of the box to support new innovative approaches while still meeting our obligations.
  • Proven track record in the financial services industry, handling one of the pillars of Fraud
  • Deep understanding of the risk regulation, compliance, security and financial crime landscape
  • A strong track record of adhering and contributing to policies as well as tracking and monitoring systems appropriately designed for the Company’s associated business risks.
  • Strong leadership, interpersonal, and negotiation skills; demonstrated ability to drive consensus across business groups and deal with challenging situations at all levels of the business in a resilient, self-assured and practical manner
  • Excellent problem-solving skills informed by deep and varied experience in forging compliance solutions.
  • Experience in Fraud Management (prevention, detection, response) 
  • Customer life cycle management, including customer onboarding and associated processes for both retail and commercial clients
  • Strong verbal and written communications skills
  • Understanding of control frameworks, industry standards, and regulatory guidance, including Fraud – APN CNP framework, SCA, 3DS2 
  • Experience in digital banking, digital commerce and/or consulting will be highly regarded 

This is offered as a permanent and full time role, based in 839 Collins Street, Docklands VIC 3008.

About ANZ

At ANZ, everything we do boils down to ‘why’ – our purpose – to shape a world where people and communities thrive. We're just as focused on seeing our people thrive as well as our customers. We'll give you every opportunity to develop your career.


We are responding faster to changing customer requirements, focusing on the things that matter the most, energising our people, eliminating waste and reducing bureaucracy.


A happy workplace is a thriving one. So in order to attract and keep the best talent, and say thanks for the hard work, we make sure all our employees are rewarded.


ANZ recognises the value of an inclusive and diverse work environment. We take pride in the diversity of our people and encourage applications from diverse candidates. Our recruitment decisions are based on the key inherent needs and requirements of each role, and candidates are selected based on their unique strengths and characteristics.


We work flexibly at ANZ. Talk to us and let us know how this role can be flexible for you.


To find out more about working at ANZ or to view other opportunities visit You may apply for this role by visiting ANZ Careers and search for reference number Taleo Job Code (AUS114785).


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