Journey Expert / Agile Business Analyst– Join ANZx

 

We changed the way we run the Australia business, adopted a new way of working and introduced design thinking approaches so we can build a better ANZ for our customers today and in the future. The success of our Australia business – made up of Australia Retail & Commercial led by Mark Hand, and Digital & Australia Transformation led by Maile Carnegie - is dependent on having great people to deliver quality outcomes for our customers.

The ANZx team (Australia Business Transformation) is looking for people who are passionate about transformational change and doing great things for our customers, to help us redefine banking for the future. Join us as we reimagine services using the latest platforms and technology, to better support our customersÂ’ financial wellbeing.

If youÂ’d like to be a part of something really different, then weÂ’d love to hear from you.

WhatÂ’s your mission?
 

As a Journey Expert / Agile Business Analyst supporting the Join ANZx value stream, your team’s mission is to design and deliver customer facing experiences and identify services that empower our customers and partners to interact seamlessly with ANZ with high levels of trust.  Where identity can be established easily, people can conveniently gain access to the services they seek, and customers are put back in control of what and how they share their data.

 

You’ll employ your broad knowledge of the digital landscape, mobile app development and modern digital identity experiences to help reshape how customers get started, setup and made to feel welcome, safe, secure and informed.  A key episode relied upon across all of ANZx, your work will require you to work responsibly and self-govern while also working closely with key dependent parties and ensuring stakeholders are informed.

 

There is an expectation that you will have a strong understanding of digital delivery, underlying ethics of identity and authentication, and bring a creative, customer focused mindset to the role.

 
What will your day look like?

• Working with your agile squad, other episode teams and business services to define and deliver a radically improved digitally based join, get set up and manage your ID experience for our customers
• Work closely with security and fraud teams to ensure our customers are able to safely interact with our digital channels
• Help shape the business strategy for identity, defining innovative & sustainable designs that enable incremental and continuous delivery of business value through Epics to Features
• Optimise the identification and authentication experience through the introduction of industry best standards and technologies 
• Using your understanding of the end to end experiences to help design identity solutions that leverage existing capabilities where relevant
• Engaging with customer groups to uncover and understand both their stated and unstated needs, ensuring that these are represented in the design of solutions
• Following through to ensure customer experience improvements are genuinely delivered – the work doesnÂ’t stop at implementation
• Making effective decisions, balancing customer satisfaction, quality and risk
• Ensuring customer solutions are elegant in their simplicity. This includes ensuring alignment with other squads on end-to-end customer journeys

 
What will be in your toolkit?

• Passionate about radically improving our customers identity experience – with a genuine understanding of the importance it plays within their overall customer experience
• Ability to investigate current identity experiences, identify gaps and define target value propositions – ensuring both simple and secure outcomes are delivered
• You will have experience working across the end-to-end journey of digital delivery, working with UX designers to define experiences, PO for strategy and vision, engineers and testers for delivery, architects to define solution approaches and risk/assurance to ensure a safely delivered product
• A strong background in agile delivery, with a passion for embedding quality in the way you and your squad operate.  You will have experience writing user stories, defining acceptance criteria and working closely with engineers and testers to ensure a quality outcome
• Digital identity domain knowledge, business acumen and commercial mindset to define solution designs, development standards and patterns that adhere to architecture blueprints and technology roadmaps if favourable
• Not scared to get into the technical detail, you will be expected to take business criteria and communicate, converse and assist into translating to technical designs (APIs and sequence diagrams) to ensure the right business outcomes are achieved
• An intense passion and curiosity for customers, their needs and wants, putting them at the centre of everything you do
• Ability to explore customer needs in a data-compelled way, develop and implement innovative solutions, test the outcomes, and iterate
• Previous experience or expertise in one or more of the following disciplines will be highly regarded: Journey Expert/Analyst, Business Analysis in mobile app delivery or digital identity and authentication

There are multiple roles available - offered at 6 and 12-Month Fixed Term contracts. This role is based in 839 Collins Street, Docklands VIC 3008.

At ANZ we aim to create an inclusive environment where employee differences such as gender, age, culture, disability, sexual orientation, family and caring responsibilities and religion are valued and supported.

We work flexibly at ANZ. Talk to us and let us know how this role can be flexible for you.

 

You can apply for this role by visiting www.anz.com/careers and searching for Taleo Job Code AUS114765.