Customer Care Lead

• Build your career your way
• Career progressing opportunity
• Be part of an organisation with many different career opportunities to explore

About The Role
Role Location: 75 Dorcas Street, South Melbourne VIC 3205
Role Type: Permanent
Shift Schedule: Full-Time, 40hours/week
 
This position puts the customer at the heart of everything.

With an operational focus of continuous improvement this role drives transformational change.

This is achieved through outstanding leadership capability that delivers on needs based customer conversations in line with responsible banking guidelines.

This role will manage change that proactively delivers on strategic initiatives; with a focus on productivity and efficiency this role will manage the blend of inbound and outbound voice and digital interactions.

 

About You 

To grow and be successful in this role, you will ideally bring the following:

 

• Strong people development focus

• 5+ years’ experience Leading Managers, Team Leaders and large teams of people

• Passion to drive a high performing service culture focused on having best in class conversations with new and existing ANZ customers

• Proactive stakeholder relationship building and management

• Self-initiated continuous improvement achievements

• A creative mind for strategic planning and business acumen

• Proven ability to achieve outcomes through group results

• Hands on coach the coach capability to develop managers, leaders and bankers

• Extensive contact centre data analytics analysis and tactical response capability

• Proactive performance management against benchmarking results

                   About ANZ

At ANZ, everything we do boils down to ‘why’ – our purpose – to shape a world where people and communities thrive. We're just as focused on seeing our people thrive as well as our customers. We'll give you every opportunity to develop your career.

 

We are responding faster to changing customer requirements, focusing on the things that matter the most, energising our people, eliminating waste and reducing bureaucracy.

 

A happy workplace is a thriving one. So in order to attract and keep the best talent, and say thanks for the hard work, we make sure all our employees are rewarded.

 

ANZ recognises the value of an inclusive and diverse work environment. We take pride in the diversity of our people and encourage applications from diverse candidates. Our recruitment decisions are based on the key inherent needs and requirements of each role, and candidates are selected based on their unique strengths and characteristics.

 

We work flexibly at ANZ. Talk to us and let us know how this role can be flexible for you.

 

To find out more about working at ANZ or to view other opportunities visit www.anz.com/careers. You may apply for this role by visiting ANZ Careers and search for reference number AUS116488.